The order processing workflow described in this article applies to the following automotive integrations:
Order Processing
When a customer places an order in your store, all order details are recorded in the X-Cart Admin area. This includes the ordered products, quantities, selected shipping method, and shipping cost.
Automotive integrations covered by this article do not support order submission via API. As a result:
Orders created in X-Cart are not automatically transmitted to the supplier.
There is no built-in mechanism (such as a button or automated action) to submit orders from the X-Cart Admin area.
To place an order with the supplier, the store administrator must manually create the order in the supplier’s admin panel using the information from the X-Cart order.
Order status updates and notifications
Order status synchronization between the supplier and X-Cart is not automatic.
Changes to order status on the supplier side are not reflected automatically in the X-Cart Admin area.
The store administrator must manually track order progress on the supplier side and manually update the order status in X-Cart.
Customer notifications in X-Cart work as usual, but they are triggered only when the order status is changed. Since status updates are performed manually, notifications are sent to the customer only after the administrator updates the order status in the X-Cart Admin area.
Returns and refunds
Returns and refunds are handled manually. Auto integrations currently do not automate reverse logistics or financial adjustments, so any order cancellations, returns, or refunds must be processed by the store admin in coordination with the supplier’s policies and workflow.