Vendor Access to Orders and Statistics

Learn how to manage orders and view statistics as a vendor.

Seller Labs avatar
Written by Seller Labs
Updated over a week ago

When a customer buys some vendor products, the vendor can see the respective order in the list of orders in the Vendor area (Orders > Orders List):

Clicking on the order number allows viewing the order details.

In the "Warehouse" multi-vendor mode, if the original order contains products of more than one vendor, each of the vendors has the following order management capabilities:

  • can view only the information on the products they own;

  • can see the payment and shipping methods selected by the buyer but cannot see the shipping cost;

  • cannot edit any order details, change the order statuses or add order tracking information (The administrator carries out these functions).

In the "Vendors as separate shops" mode, a separate order is formed for each vendor, to which they have full access. In this mode, vendors have the following order management capabilities:

  • can view the list of ordered items, the payment method, the shipping method, and the shipping cost;

  • can view and update the payment and shipping order statuses;

  • can edit any order details (for example, if a mistake was made when placing an order);

  • can add order tracking information.

Vendors can access their statistics on orders and bestsellers via the Statistics section (Orders > Statistics) in the Order Statistics tab:

The Bestsellers tab of the Statistics section displays the most popular product.

Vendors can also track the money flow to their account from the product sales in the My Transactions section (My Account > My Transactions):

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