The add-on Multivendor enables its own set of email notifications in X-Cart. The store administrator should check and adjust these notifications in the "Email Notifications" section (Store Setup > Email Notifications).
More information on X-Cart store notifications is available in the section Quick Guide on Email Notifications.

The notifications of the Multivendor add-on are as follows:

  • Messages related to the management of vendor accounts:

    • Vendor account created: This notification is sent when a new vendor account is created.

    • Vendor account approved: This notification is sent after the store administrator approves a new vendor account.

    • Vendor account rejected: This notification is sent after the store administrator has denied a new vendor account.

  • Payout request related messages:

    • Vendor request for payment: This message is used to notify the administrator when a vendor submits a payout request.

    • Vendor request has been processed: This message notifies the vendor who has submitted a payout request as to whether the administrator has approved or declined it.

General order-related notifications that you can enable for vendors:.

  • Order canceled: This notification is sent to the vendor when an order gets the "Canceled" status.

  • Order changed: This message notifies the vendor about the order status update - if no other type of notification is sent.

  • Order created: This message notifies the vendor of a newly-created order (Disabled by default).

  • Order declined: This message notifies both the administrator and customer when an order gets the "Declined" status.

  • Order processed: This notification is sent to the vendor when an order gets the "Paid" status.

  • Customer has rated the order: This message notifies the vendor when a customer rates their order.

  • Backordered item in the orders: This message notifies a vendor about the out-of-stock products in a customer's order at the time of order placement (available starting from X-cart 5.4.1.x).

The store administrator should also check the "Email Transfer Settings" section (Store Setup > Email Notifications) and specify the REPLY-TO email address used for email notifications sent to the vendors. You can do this by adjusting the "Email to use for the REPLY-to field in vendor email" setting.

Related pages:

Did this answer your question?