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Quick Guide on Email Notifications
Quick Guide on Email Notifications

An overview of where and how to maintain email notification in your store.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

Your store can detect various types of events and notify users about these events by email. For example, your store sends email notifications when someone creates a user profile, modifies a previously created profile, places an order, then every time the order status changes, and so on. Some notifications are sent to the store staff (like the site administrator, sales department, customer service, etc.), and others - to the customers (namely, the users who placed an order, the users who modified the profile, etc.).

All email notifications are sent automatically.

A store administrator can permit sending only the required notifications using special tools in the Admin area. It is also possible to adjust the default notification content to meet particular business needs.

The Admin area of your online store provides a complete list of email notifications available:

  • X-Cart 5.4.x - Store setup > Email Notifications

  • X-Cart 5.5.x - Settings > Email Notifications

All notifications available in the store can be classified into several types.

The content of all default notifications is editable. That means that a store admin can edit the very message sent to an end-user via email to notify about an event and the message header, greeting, and signature for all store notifications at once.

For a notification to send, it is not enough to activate it in the notifications list. Beforehand, a store admin must configure the store email addresses properly and test the email transfer settings to ensure email notifications are delivered to the end-user.

Read on:

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