Email notifications in your online store have a header, greeting, and signature that differ depending on a user type. These settings are configured storewide and can be edited via the "Header, Greeting & Signature" section of the Store Setup -> Email Notifications page.
The "Header, Greeting & Signature" page is divided into sections depending on the user type:
Customer email notification
Admin email notification
Vendor email notification (added by a Multivendor add-on)
Each section contains the same set of properties that you can configure for all notifications received by a specific type of user:
Header: Use this field to add information that should display at the top of the email message.
Greeting: Use this field to define a standard greeting to start an email for a user type.
Signature: Use this field to define the ending phrase for every email for a user type.
You can use variables when adjusting the header, greeting, and signature of your store's email notifications. See more info in Using variables to configure your email notifications.
After changing the settings in the "Header, Greeting & Signature" section, be sure to click the "Save changes" button at the bottom of the page to make changes active.
Below is a sample email notification's text containing a default header, greeting, and signature.