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Testing Emails Transfer
Testing Emails Transfer

Learn how to test if your customers receive emails sent from your store.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over 2 years ago

The easiest way to identify problems with your email transfer configuration is to use a tool called Mail Tester (mail-tester.com). This tool is handy for determining your "Spam Score" or the likelihood of your emails ending in the spam inbox. Mail Tester allows you to run up to three tests a day for free and supports multiple languages.

To test your email transfer configuration:

  1. Visit https://www.mail-tester.com/ and copy the email address provided on that page to the clipboard.

    mail_tester_1.png

  2. Go to the Admin area of your X-Cart store and do one of the following:

    • Create a new store user with the email address you have copied from Mail Tester. It will trigger the sending of an email notification to that email address.
      OR:

    • Go to Store Setup > Email Notifications and select the Test Email Configuration tab:

      541-test-email-configuration.png


      Paste the email address you have copied into the "TO:" field. Then, use the form to send a test email.

  3. Return to https://www.mail-tester.com/ and press the "Then check your score" button. Allow a few seconds for Mail Tester to check the inbox and calculate your score.
    ​
    You should then see your Spam Score test results. Here is an example page:

    mail_tester_2.jpg


    The highest score would be 10/10. The lower your score, the more likely your emails will be flagged as spam.
    ​
    You will probably be OK if your score is above 7 or 8. To make sure, ask a bunch of your store users if they get your emails.
    ​
    By clicking on the [+] buttons, you can get detailed information about each parameter of your test results. For example, it is a good thing if your results say "You're properly authenticated," and you see a checkmark on the green background for that item. However, if that is not the case, serious work to adjust the configuration of your mail-sending system is required.
    ​
    Common issues resulting in bad scores include the following:

    • You are blacklisted.

    • SPF record is not set up.

    • DKIM is not set up.

    • The form or content of your email makes it look like spam for SpamAssassin (Note any wrong keywords, broken links, etc.)


    If you get a terrible Mail Tester score, share your testing results with your hosting provider staff or network administrator. They should know what to do.
    ​
    If Mail Tester does not receive your email, it will remain stuck on the page below:

    mail_tester_3.png


    If you see this page, your current sending method is not working. Again, in this case, you should request help from your hosting provider or network administrator.

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