Along with enabling email notifications, a store administrator must check that the store contact email addresses are configured properly.

By default, all notifications in your store except for the ones sent to customers are sent to the administrator email address specified when creating a store.

If your store staff consists of more than just one person, or you want to use different email addresses for different types of notifications, you can add more recipient addresses for email notifications. This can be done via the Contacts section of your store profile (Store setup > Store profile):

contacts.png

You can configure up to four types of recipients in your store.

Site administrator e-mail:

The email address(es) specified in this field will be used as "to" address for the following email messages:

  • notification about the generation of the store’s safe mode access key (the message with your Hard and Soft reset links);

  • notifications about failed administrator login attempts;

  • notification about a product’s stock level reaching the low limit (“Low limit warning”);

  • notification about the completion of a data export process (is sent when data export takes a long time).

The email address(es) specified in this field will also be used as "from" address for the following email messages:

  • notifications about creation, modification, or deletion of user-profiles (sent to the Customer relations department and the user);

  • notifications about failed administrator login attempts (sent to the site administrator);

  • notifications about creation, modification, and processing of orders (sent to the Sales department and the customer);

  • notifications about orders delivery (sent to the customer);

  • notifications about failed and canceled orders (sent to the Sales department);

  • notification about a generation of the store’s safe mode access key (the message with your Hard and Soft reset links).

Customer relations e-mail:

The email address(es) specified in this field will be used as "to" address for the following email messages:

  • notifications about creation, modification, or deletion of user profiles.

The email address(es) specified in this field will also be used as "from" address for the following email messages:

  • a message with a password reset link (sent to users who have requested a password reset for their account).

Sales department e-mail:

The email address(es) specified in this field will be used as "to" address for the following email messages:

  • notifications about creation, modification, and processing of orders;

  • notifications about failed and canceled orders.

The email address(es) specified in this field will also be used as "from" address for the following email messages:

  • notification about a product’s stock level reaching the low limit (sent to the site admin);

  • notifications about orders creation (sent to the customer);

  • notifications about failed and canceled orders (sent to the customer).

HelpDesk/Support service e-mail:

The email address(es) specified in this field will be used as "to" address for messages sent by store visitors via the Contact us form. These addresses will also be used in the message, which displays to customers when there are no payment methods available for them at checkout (”No payment methods available. Please contact the store administrator.”).

You can configure a separate "to" email address for the Contact us form on the settings page of the add-on Contact Us.

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