Along with enabling email notifications, a store administrator must check that the store contact email addresses are configured correctly.

All notifications in your store except those sent to customers are sent to the administrator email address specified when creating a store.

Suppose your store staff consists of more than just one person, or you want to use different email addresses for different types of notifications. In that case, you can add more recipient addresses for email notifications in the Admin area of your online store:

  • X-Cart 5.4.x - Store Setup > Store Profile

  • X-Cart 5.5.x - Store > Store Profile

All in all, you can configure up to four types of recipients in your store.

Site administrator email:

Your online store will use the email address(es) specified in this field as the "to" address for the following email messages:

  • notifications about the generation of the store's safe mode access key (the message with your Hard and Soft reset links);

  • notifications about failed administrator login attempts;

  • notifications about a product's stock level reaching the low limit ("Low limit warning");

  • notifications about the data export process completion (is sent when data export takes a long time).

Your online store will also use the email address(es) specified in this field as the "from" address for the following email messages:

  • notifications about the creation, modification, or deletion of user profiles (sent to the Customer relations department and the user);

  • notifications about failed administrator login attempts (sent to the site administrator);

  • notifications about the creation, modification, and processing of orders (sent to the Sales department and the customer);

  • notifications about orders delivery (sent to the customer);

  • notifications about failed and canceled orders (sent to the Sales department);

  • notifications about a generation of the store's safe mode access key (the message with your Hard and Soft reset links).

Customer relations email:

Your online store will use the email address(es) specified in this field as the "to" address for the following email messages:

  • notifications about the creation, modification, or deletion of user profiles.

Your online store will also use the email address(es) specified in this field as the "from" address for the following email messages:

  • a message with a password reset link (sent to users who have requested a password reset for their account).

Sales department email:

Your online store will use the email address(es) specified in this field as the "to" address for the following email messages:

  • notifications about the creation, modification, and processing of orders;

  • notifications about failed and canceled orders.

Your online store will also use the email address(es) specified in this field as the "from" address for the following email messages:

  • notification about a product's stock level reaching the low limit (sent to the site admin);

  • notifications about orders creation (sent to the customer);

  • notifications about failed and canceled orders (sent to the customer).

HelpDesk/Support service email:

Your online store will use the email address(es) specified in this field as the "to" address for messages sent by store visitors via the "Contact us" form.

These addresses are also displayed in the warning of no payment methods available for customers at checkout (" No payment methods available. Please contact the store administrator.").

You can configure a separate "to" email address for the "Contact us" form on the settings page of the "Contact Us" add-on.

Related pages:

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