The product notifications management consists of working with the back-in-stock and price-drop requests submitted by customers via the storefront. A store admin can view the list of notification requests, send notifications manually when the request parameters are met, or configure a cron task on the server for the notifications to be sent automatically.

All requests for product notifications collected via the Back in Stock Notifications addon are displayed in the Catalog -> Product notification subscriptions section of the store's Admin area. This page can show both the back-in-stock and price drop subscriptions in the respective tabs:

  • Back in stock subscriptions

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  • Price drop subscriptions

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Whereas price-drop subscriptions work for both in-stock and out-of-stock products, back-in-stock subscriptions require that the out-of-stock items are visible in the storefront. So, please, for the latter case, check that the How to show out of stock products option on the Store setup -> Cart & Checkout page is set to either “Show in all the sections” or “Show only in categories and search listings.” If you need only the price-drop subscriptions, you can set the "How to show out of stock products" option to any value, including "Hide and make them available only via a direct link."

Sending Back in Stock Notifications

The Back in stock subscriptions tab of the Product notification subscriptions page displays a list of the out-of-stock products requested for the would-be purchases.

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The page allows using a special search bar to narrow the list to a particular product name, a customer email, a date, or a state of the request.

It also displays the following information on a back-in-stock request:

  • Product: A name of an out-of-stock product requested for replenishment. The name is linked with a related product details page.

  • Customer: An email of a customer who subscribed for notifications. If a customer has a registered account in your store, the email of this customer will link to the respective customer profile page.

  • Qty: The desired quantity of a requested product. The field is displayed if the Allow customer to specify the product quantity they want to buy option is enabled and customers specified the quantity they want to buy.

  • Date: A date of a back in stock request submission.

  • State: A state of a back in stock request. Can have 3 possible values:

    • Stand-by: The initial status assigned to each request on submission.

    • Ready to send: The product has been checked to meet the request parameters, and a back-in-stock notification is ready for sending.

    • Sent: A back-in-stock notification has been sent to a customer.

  • Back date: A date when a product stock level was replenished.

  • Sent date: A date when the back-in-stock notification for a product was sent to a customer.

A store admin can delete customer subscriptions for the back in stock notifications using a Trash icon opposite a request in question.

It is recommended to have a store configured to run scheduled tasks so that all back-in-stock notifications are sent automatically as soon as the inventory level changes to meet the customer request parameters.

If automatic notification mailing is not set up, a store admin can check for product stock level updates and send notifications manually. To do so, it is necessary to:

  1. Click the Check products button at the bottom of the Back in stock subscriptions tab.

    This initiates a revision of all back-in-stock subscriptions with the Stand-by status to check whether the stock level of any requested product has changed recently. A store admin receives a notification if the revision is completed successfully. All back in stock subscriptions that meet the request parameters obtain the Ready to send status.

  2. Click Send notifications button at the bottom of the Back in stock subscriptions tab.

    This initiates the mailing of the notification and changes the state of the respective requests to Sent.

Sending Price Drop Alerts

The Price drop subscriptions tab of the Product notification subscriptions section displays a list of products that have been requested for a price drop.

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The page allows using a special search bar to narrow the list to a particular product name, a customer email, a date, or a state of the request.

It also displays the following information on a back in stock request:

  • Product: A name of an out-of-stock product requested for replenishment. The name is linked with a related product details page.

  • Customer: An email of a customer who subscribed for notifications. If a customer has a registered account in your store, the email of this customer will link to the respective customer profile page.

  • Price: The desired price for a product requested by a customer. The field is displayed if the "Allow customer to specify the price they want to pay" option is enabled, and customers specify the price.

  • Date: A date of a back in stock request submission.

  • State: A state of a back in stock request. Can have 3 possible values:

    • Stand-by: The initial status assigned to each request on submission.

    • Ready to send: The product has been checked to meet the request parameters, and a back-in-stock notification is ready for sending.

    • Sent: A back-in-stock notification has been sent to a customer.

  • Back date: A date when a product stock level was replenished.

  • Sent date: A date when the back-in-stock notification for a product was sent to a customer.

A store admin can delete customer subscriptions for the back in stock notifications using a Trash icon opposite a request in question. It is recommended to have a store configured to run scheduled tasks so that all back-in-stock notifications are sent automatically as soon as the inventory level changes to meet the customer request parameters.

If automatic notification mailing is not set up, a store admin can check for product stock level updates and send notifications manually.

To do so, it is necessary to:

  1. Click the Check products button at the bottom of the Back in stock subscriptions tab.

    This initiates a revision of all back-in-stock subscriptions with the Stand-by status to check whether the stock level of any requested product has changed recently. A store admin receives a notification if the revision is completed successfully. All back in stock subscriptions that meet the request parameters obtain the Ready to send status.

  2. Click Send notifications button at the bottom of the Back in stock subscriptions tab.

    This initiates the mailing of the notification and changes the state of the respective requests to Sent.

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