When a buyer selects one of the available Canada Post shipping methods for their order, the add-on performs calculations to determine the number of packages needed to ship the order to the buyer. It estimates the shipping cost based on the number of packages needed, their respective weights, and the shipping rates that the add-on obtains from Canada Post.

Once the order has been placed, you can view its details via your store’s Admin area as usual; the information about the shipping method selected by the buyer is available in the Shipping info section of the General info tab, and the estimated shipping cost is displayed at the bottom of the order details page:

  • General info: Part 1

  • General info: Part 2


When you are ready to pack the ordered items for shipment, start by visiting the Shipments section (This can be accessed via the Shipments tab when viewing the order details):


In this section, you need to provide information about the parcels you will use to ship the order via Canada Post. A collection of information about a single parcel to be shipped by Canada Post is called a shipment.

When you open the Shipments section for a new order, you will notice that it already contains a list of shipments. This list reflects how the add-on proposes to split the items from this order into parcels based on the weight limit for one package.

For example, below, you can see how a large order was split into three parcels, so the weight of each parcel does not exceed 10 kilograms:


When the add-on splits an order into parcels, it does not consider the dimensions of the individual items in the order nor the dimensions of the box into which they will be packed. As a result, the method does not guarantee that the items placed by the add-on into one parcel will actually fit in. Therefore, it is your responsibility as a merchant to verify that the weight of the items in each shipment does not exceed the Package maximum weight limit and make sure the items placed into each parcel do actually fit into the box of the specified dimensions.

If you choose not to follow the split of the items into parcels proposed by the add-on, you should adjust the configuration of the shipments in the Shipments section accordingly.

For example, you may change the dimensions of specific parcels, move the items between the existing parcels, add more parcels, and move some of the items there. However, please be aware that if you change how your items are split into shipments, it may cause a significant difference between the actual shipping fees you will need to pay and the estimated shipping cost that the buyer has paid.

You can easily adjust the size of the box by editing the Dimensions fields:


You can adjust the distribution of the ordered items into parcels by moving items from one parcel to another. If necessary, you can add more parcels by moving items to a new parcel.

To move items from one parcel to another:

  1. Locate the parcel from which you will remove items.

  2. Choose the item you will remove.

  3. In the Move item field, specify the number of units of the item that will be removed.

  4. From the drop-down box provided on the right side of this field, select the parcel to which the items will need to be moved (Select “New parcel” to create a new parcel).

  5. Click Save changes. The items will be moved.


As you move items between the parcels, the add-on automatically checks that the package weight limit is never exceeded.

Once you have adjusted the number of parcels, the parcel dimensions, and the distribution of the ordered items between the parcels, you will need to go over the rest of the parcel characteristics and options and select/specify everything that applies:

  • select the parcel type,

  • select the types of email notifications that need to be sent,

  • select the way to deliver,

  • specify the insurance coverage amount,

  • select whether the proof of age is required or not,

  • specify whether a signature is required, etc.

The maximum allowed parcel weight and the set of available parcel options may differ depending on the parcel destination and shipping method selected.

You should also specify the intended method of payment (Credit card or Account).

After editing any parcel characteristics or options, be sure to apply your changes by clicking the Save changes button.

Once the configuration of your shipments has been completed, you need to submit information about them to Canada Post. To do so, click the Create shipment button below each shipment:


X-Cart will submit the shipment to Canada Post. Once it has been processed, the Create shipment button will disappear; in its place, you should be able to find a new information section titled “Shipment info”:


In this section, some important information about the created shipment will be provided, including the Tracking pin (a tracking identifier by which you and the parcel addressee will be able to track the parcel) and the shipping label link.

Did this answer your question?