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X-Payments Subscriptions

Alex avatar
Written by Alex
Updated over a week ago

X-Payments Cloud lets you create and manage subscriptions for products or services with recurring payments.

In this guide, we’ll show you where to find subscriptions, what actions you can take on the subscription page, and how to view subscription details.


Before you begin

Make sure the following are in place:

  1. Your store is running X-Cart 5 or later

  2. The X-Payments Cloud Connector add-on is installed and enabled

  3. Your store is connected to your X-Payments Cloud account

  4. You have a payment method with tokenization support enabled in X-Cart

  5. Subscription Management is activated in your X-Cart store


Where to find subscriptions

You can manage subscriptions from the Subscriptions section in your X-Payments Admin Panel — click the Subscriptions button at the top of the screen.

Locating subscription page


Subscription page

On the Subscriptions page, you can:

  1. View a list of all subscriptions

  2. Search or filter using advanced options

  3. Adjust the number of subscriptions per page or navigate between pages

Navigating subscription page

Each subscription is listed on a separate line [1] and includes:

Customer Name

Full name of person who purchased the subscription, as per X-Cart order.

Start Date

Time and date when the subscription began.

Description

The name of the subscription product (in our example, the rather plain "Subscription product").

Recurring Amount

The fee charged each billing period.

Status

Current state: Active, Not Started, Stopped, Restarted, Failed, or Finished.

Customer Card

The card used for recurring payments.

Success Attempts

Number of successful recurring charges.


How to view subscription details

In the Subscriptions section in your X-Payments Admin Panel:

  1. Click a Customer Name to view subscription details.

  2. Then, click the Go to payment details page link to access full payment info and manage billing options.

Viewing subscription details


Can't find answers you're looking for?

Email us at support@x-cart.com. We will be happy to help!


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