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As a merchant, you might occasionally need to assist your customers by creating their shopping carts for them. This is especially useful for phone or email orders when customers don't have time to search for VIN-compatible items, browse products, or handle large orders with specific quantities on short notice.
By creating a ready-to-go cart, customers can check out with a single click. It’s a win-win: they get convenience, and you benefit from higher conversion rates, fewer drop-offs, and less time spent explaining steps.
Filling a Cart for a Customer
As an admin, you can manage a customer’s account, including adding items to their cart. The items you add won’t remove anything that’s already in the cart.
Steps
Enter Operate as this customer mode to open their storefront.
Click Add products to cart by SKU in the pop-up to add items in bulk, or browse the store manually to select products.
On the next page, enter the SKUs and quantities of the required products.
Click Add more products to add more fields for additional items, or click the cross button to remove unnecessary fields.
Click Add to Cart.
In the pop-up window click View Cart.
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Creating an Order
After filling the cart, you'll see two options on the cart page: Go to checkout and Send link to cart.
Option 1: Go to Checkout
Click Go to Checkout to complete the purchase for your customer. You’ll go through the usual checkout steps and choose an offline payment method (Phone order), as you cannot charge the customer without their consent.
Option 2: Send Link to Cart
Click Send Link to Cart to email the customer a link to their pre-filled cart with this message:
"Here is a link to your cart in our store [Link]. Please complete your checkout to place your order. The link will expire in 3 hours."
When the customer clicks the link, they’ll be logged in automatically and taken straight to their cart to complete the purchase.
✅ When you're done, exit Operate as this customer mode by clicking Quit in the pop-up window.
Can't find answers you're looking for?
Email us at support@x-cart.com. We will be happy to help!
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