If your customers need help creating their orders, you can assist by creating their shopping carts for them.

This feature is especially useful for phone or email orders when time is tight, and customers don’t have the chance to browse products, search for VIN-compatible items, or manage large orders with specific quantities.

Instead of having customers rework their cart due to stock issues or unsuitable items, you can make adjustments beforehand, saving them time and making sure their cart is ready for checkout.

Once you’ve created the cart, they can check out with just a single click. It’s a win-win: customers enjoy a smooth experience, and you benefit from higher conversion rates, fewer abandoned carts, and less time spent explaining the process.

As an admin, you can manage a customer’s account, including adding items to their cart. The items you add won’t remove anything that’s already in the cart.

After filling the cart, you'll see two options on the cart page: Go to checkout and Send link to cart.

Select this option to complete the purchase for your customer. You’ll go through the usual checkout steps.

Since you can't charge the customer without their consent, select Phone order as the payment method and arrange payment directly with the customer afterwards.

Select this option to let your customer complete the purchase themselves. You'll email them a link to their pre-filled cart with this message:

When the customer clicks the link, they’ll be logged in automatically and taken to their cart to enter their address, choose a payment method, and place the order.

Click Quit in the pop-up after completing the purchase or sending the link to exit Operate as This Customer mode.