X-Cart allows a store administrator to track the reminder emails sent to the abandoned cart owners and then check how many of them followed the reminders to recover the cart and complete the purchase.

Abandoned Cart Emails Statistics

Your online store registered all cart reminders sent automatically and manually and all actions that followed (if any) on the Abandoned Cart Email Statistics page in the Admin area.

To view the abandoned cart emails stats:

  1. Open the Statistics page of your store Admin area (Orders -> Statistics) and proceed to the Abandoned Cart Emails tab.

  2. Select the period to check the stats data on the page that opens. You can either set it manually or use one of the presets (Today, This week, This month, etc.).

  3. The stats data for the chosen period will display in the table below. You will be able to see how many emails were sent and if they resulted in a payout or not.

This page also allows clearing unnecessary stats data, crucial for businesses that regularly send outstanding amounts of reminders.

To clear the emails stats:

  1. Use the form at the bottom of the Abandoned Cart Email Statistics page:

  2. Set the date before which the stats data should be deleted.

  3. Click the Clear button.

Abandoned Cart Recovery Statistics

Suppose a customer follows the cart recovery link from an abandoned cart reminder email and places an order before their cart becomes abandoned again. In that case, their order is added to your store's cart recovery statistics.

To view your store's cart recovery statistics for a certain period:

  1. In your store's Admin area, go to the Statistics page (Orders > Statistics) and click the Abandoned Cart Recovery tab.

  2. In the form at the top of the page, specify the statistics period.

  3. Click Search. The statistics will display below in the "Statistics or the period" section.

Related pages:

Did this answer your question?