Activating Your License

Learn how to activate a license for X-Cart software and add-ons.

Seller Labs avatar
Written by Seller Labs
Updated over a week ago

To use X-Cart 5, you need a license that you must activate for your store. Paid (non-free) add-ons for X-Cart 5 are also provided with licenses that require activation.

For each X-Cart 5 license, you get a license activation key which you must use to activate your license.

Prior to license activation, make sure the Site administrator email setting is properly configured (set to your real email address) in your store's Store Profile settings.

This guide shows how to activate licenses for X-Cart core software and X-Cart add-ons.

X-Cart Core License Activation

After purchasing an X-Cart software subscription, you get an "Activate your X-Cart license" message on the email address used in the order. This message contains a 16-letter code for license activation. This code is your license key.

The same key is stored in your HelpDesk account in the My Licenses section:

You will want to have this key ready when activating your license.

If you think something is wrong and cannot find the email message with your license key and experience problems logging in to your HelpDesk account, please contact X-Cart's Customer Service at

To activate your license:

  1. If you have not yet done so, log in to the Admin area of your X-Cart 5 store and click Apps to access X-Cart App Store.

  2. To proceed with license activation, you need to be in any of the following App Store sections:

    • App Store

    • Theme Store

    • My Apps

    These sections provide a button for license activation: Activate license key. For example, here you can see in the My Apps section:

    In other sections, the controller has a similar location.

  3. To access the license activation form, click the Activate license key button. The license activation form opens.

  4. In the license activation form, enter your 16-letter license key and click Activate.

X-Cart will activate your license. You should see a success message.

X-Cart Add-on License Activation

This section covers the topic of license activation for paid (non-free) add-ons for X-Cart 5.

When you purchase an X-Cart 5 add-on, you need to activate it. Within minutes of the purchase, you get an email message with the subject "Your <Add-on name> addon key," where <Add-on name> is the actual name of the add-on. Use this key to activate your add-on license. The add-on will be automatically installed in your store as soon as the license has been activated.

To activate an add-on license, do the following:

  1. Log in to the Admin area of your X-Cart 5 store and click Apps to access X-Cart App Store.

  2. Access the license activation form by clicking the Activate license key button.

    If you are using a trial, you will be requested to activate your X-Cart 5 license before activating the add-on license.

  3. Enter your 16-letter license key into the appropriate field and click Activate.

  4. If the submitted license key is valid, X-Cart will install and activate the add-on. That involves automatic re-deployment of your store.

    The process may take as long as a few minutes. Please keep the page open until the re-deployment process has been fully completed.

You will see a success message after the add-on installation and store re-deployment have been completed.

That is all. Your add-on license has been activated, and the add-on has been installed.

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