Using AntiFraud Service

Learn how to use AntiFraud

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Written by Anna Verbichenko
Updated this week

The results of screening an order by AntiFraud service are first of all displayed on the Order List page (Orders -> Order List), where orders considered fraud are specially marked in red for the notice of a store admin:
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A store admin can check potentially fraudulent orders precisely in the AntiFraud service subsection of the Order details page.

The results of an AntiFraud service check most probably will contain the following data:


Any notes marked green testify in favor of the customer. Red highlights testify against the customer.


  • Risk factor - a number from 1 to 10, reflecting the risk of fraud associated with the order.

  • Time checked - date and time of the check.

  • Used requests - a number of requests to AntiFraud service that is already used.

  • Requests available - a total number of requests to AntiFraud service that you are allowed to make with your current AntiFraud subscription key.

AntiFraud service subscription key is valid a limited number of times. As soon as your AntiFraud service subscription key expires, your online store will notify you about it by a warning message in the AntiFraud service subsection of the Order details page:

'Warning! AntiFraud service key expired! You can purchase AntiFraud Service subscription here or get your free trial key here (if it has not been used)'

If you get this message and want to continue using AntiFraud, order a new AntiFraud service subscription key from X-Cart.

If the key entered into the "AntiFraud module service key" field on the AntiFaud add-on settings page is not a valid key, you will see a warning that your AntiFraud service key is invalid:

'Warning! AntiFraud service key is invalid! You can purchase AntiFraud Service subscription here or or get your trial key here (if it has not been used)'

If you get this message, make sure the AntiFraud module service key on the AntiFraud add-on settings page is entered correctly.

If you wish to get email notifications about your key becoming invalid or expired, enable the corresponding email notifications on the add-on settings page.

  • IP address checked - IP address the order originates to.

If the AntiFraud service is unable to provide any information about the IP address used to place an order, you are informed about it by the following message:

'No information regarding requested IP is found'

Such a message does not necessarily mean fraud. It can be caused by the customer coming to your store from an intranet environment. However, the potential fraud risk of orders, the origin of which is unknown, is very high.

  • State of IP address - the state customer IP belongs to.

  • Country of IP address - the country customer IP originates to.

  • City of IP address - the city customer IP originates to.

If the info submitted by a customer at checkout does not match the country and city of IP address, you are informed about it by the following message in red:

Billing country/city doesn't match country of IP address

  • Distance calculated from - the city specified in the customer's Billing details on checkout.

  • IP ISP - a customer's Internet Service Provider.

  • IP Organisation - a customer's Internet Service Provider.

  • Distance from city to IP address (km) - the estimated distance between the city a customer specified in the Billing details on checkout and the actual customer location.

  • Proxy score - If the value is 0.00, a customer didn't use a proxy to place an order. In case the value differs from 0.00, a proxy was used. Using a proxy is considered malicious.

  • Spam score - If the value is 0.00, the email a customer registered when placing an order was not registered as a spam email. If the value differs, the email was compromised.

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