Some add-ons in your online store come installed but not enabled. To activate an add-on, do as follows:

  1. Open the My Apps page in your store Admin area (Apps > My Apps).

  2. Locate the add-on you need to activate. Use the search bar at the top of the page for quick access.


    Type the request and click Enter.


    Note: Please check for possible typos or spelling mistakes in the request. Otherwise, the search may respond with a zero result.


  3. Switch the toggle that indicates the current add-on status from grey (disabled) to green. The add-on will be added to the list of status changes and marked On (to be enabled).


    You can add several add-ons for activation/deactivation to this list and then apply the status changes simultaneously.

    The status changes list may be hidden. Then check for the icon color to understand whether there are scheduled status changes. Click the icon to access the list.

    • Add-on status changes in the list

    • No add-on status changes scheduled

  4. Click the Apply changes button.

    The store redeployment process starts.

  5. Wait for the store redeployment process to complete successfully.

  6. Proceed to the add-on settings configuration. The add-ons that require configuration have the "Go to add-on settings" button instead of "Go to dashboard."

Related pages:

Did this answer your question?