Importing orders from Amazon (Amazon Integration)

X-Cart's Amazon Integration allows you to import information about orders made on Amazon for your store's products listed on the Amazon marketplace. This feature helps you track these orders within your store.

You can configure your X-Cart store to automatically import orders from Amazon. To enable this feature, go to the Import & Export Options tab in the marketplace settings and turn on Automatically import orders. X-Cart checks for new orders every 15 minutes. Automated order imports also require a specific server environment setup; see Scheduled X-Cart tasks.

As an alternative to automatic order imports, it is possible to import order information from Amazon manually. It can be done by clicking the Import orders button on the Marketplaces tab of the Amazon page in your X-Cart store's Admin area:

If you have multiple connected marketplaces/accounts and no specific marketplaces are selected, orders will be imported for all your active marketplaces/accounts (the ones with the "On" status).

If you need to import orders just for some specific marketplace(s)/account(s), select the respective marketplace(s)/account(s) by checking the check box(es) in front of their name(s) before clicking the Import orders button.

When the import is complete, a message at the top of the page tells you how many orders were imported (“N orders have been imported” or “No orders have been imported”).

Imported Amazon orders are processed on the Amazon side. If you select imported orders in the order list and change their shipping or payment status in bulk, the Amazon orders are skipped, and you see the message “Amazon orders in your selection have been skipped.”