Depending on your business scope and the distance between your warehouse and the buyer’s location, you will either have to deliver the goods to the buyer on your own or use the services of a shipping company that will deliver the goods on your behalf. Considering all the costs associated with getting an order to the buyer - including the cost of packaging, shipping, tracking, insurance, and customs/duties (if you cover them) - you may find shipping to be a major expense in your business. Therefore, to keep things profitable, you will need to come up with an effective shipping strategy.
First of all, it is good to know the weight and size of every product you sell. This will give you an idea of what shipping methods and what type of packaging will have to be used for them and give you a good sense of your total costs. You will be able to specify the weight and dimensions for every product in your X-Cart store catalog for accurate shipping cost estimation. For products that need to be shipped separately from others, you can set this option and specify the package dimensions required.
Some key decisions will have to be made regarding your pricing strategy for shipping.
The most popular options here are as follows:
Charge Actual Carrier Rates: If you ship products using a third-party postal or delivery service, you can charge your customers the exact rates you pay to ship their order. X-Cart is integrated with several real-time shipping carriers - like UPS, USPS, FedEx, Royal Mail, or Canada Post - which can calculate the shipping rates in real-time based on the order weight, parcel dimensions, and delivery address. The available shipping options and live pricing provided by such carriers are shown at checkout, so your customers can choose and pay for the exact service they want.
Charge a Flat Rate: Another popular option is to charge buyers a fixed (flat) rate. X-Cart can be configured to use a flat rate per order or a flat rate per item.
Offer Free Shipping: Free shipping is a feature appreciated by most shoppers. It not only helps reduce shopping cart abandonment but also encourages your customers to spend more. You can offer free shipping on specific products, on all orders, or on orders that meet certain conditions (for example, “free shipping on orders over $50”). You can also give specific customers a free shipping coupon.
Enable Local Pickup: If you wish to enable your local customers to pick up the order themselves, you can do so by enabling the Local pickup shipping method.
If you need to cover some additional expenses on top of regular shipping costs, like the cost of handling a hefty item, you can add a handling fee.
It is also a good idea to consider the question of labeling your packaged orders.
Note that your strategy might change as your business grows. It is never bad to reevaluate your original decisions to ensure that you deliver the best possible service and experience for the best possible price to your customers. X-Cart offers flexible shipping settings, so should you decide to change your shipping strategy, you will be able to adjust your store’s shipping configuration at any time to meet your business needs.
Do not forget about taxes. Tax regulations vary for different countries and states, so you will need to check with your local authorities whether you need to charge tax on shipping. If you do, you will need to configure your X-Cart store to charge tax on delivery costs.