A packing slip is a printed document that you put into the parcel. It lists what is in the parcel, who it is for, and how it is shipped, so the customer can check the contents when they open the box.
This article has two parts, because packing slips work differently in the two versions:
Packing slips in X-Cart 5.6.x
In X-Cart 5.6.x, a packing slip belongs to a shipment, not to the whole order. An order can be split into several shipments (for example, items shipped from different warehouses or by different warehouse distributors), and each shipment has its own packing slip with its own list of items and shipping method.
For this reason, the Print packing slip button is no longer on the order details page or in the Orders list. You can print packing slips in two places: on the Shipments page and in the Shipments tab of an order.
Where did the buttons go? If you upgraded from 5.5.1.x, you will not find the Print packing slip, Print invoice and Open PDF invoice buttons at the top of the order page. Packing slips moved to Orders > Shipments. The invoice buttons became Print order details and Download order details; see Printing and downloading order details (X-Cart 5.6.x).
Printing packing slips for several shipments
Go to Orders > Shipments.
Find the shipments you need. Use the search field (shipment number, customer email, product name or SKU) and the filters: Shipped from, fulfillment status, and the shipments filter (All shipments, Only active shipments, Only removed shipments).
Select the check boxes next to the shipments. The Print packing slip button appears at the bottom of the page.
Click Print packing slip. The browser print dialog opens.
Click Print, or choose "Save as PDF" as the destination if you want a file.
Packing slips of all selected shipments are printed in one go, each on its own page. (Before 5.6.0.19 they were printed one after another without a page break.)
Printing a packing slip for one shipment from an order
Go to Orders > Orders and open the order.
Open the Shipments tab.
Click the three dots (...) on the shipment and select Print packing slip.
The same menu has Send tracking info and Remove shipment & unassign items; see Editing shipments (X-Cart 5.6.x).
What the packing slip contains
A packing slip shows the shipment number, packing date, shipping method and the location the shipment is sent from, the order date, the customer's addresses (Ship to and Bill to), your store name and address, and the list of the shipment's items: SKU, product name with options, Order QTY and Ship QTY, and the total number of items. Tracking numbers are not printed on the packing slip.
Only the items of this shipment are listed. Products that are not in any shipment ("Products Not in Shipments") have no packing slip until you create a shipment for them.
Packing slips in X-Cart 5.5.1.x
Print packing slips from the order details page
You can print packing slips after you have begun the fulfillment process. Packing slips can be printed from the order details page (Orders -> Orders List) and include all the items sent in a specific shipment.
To print a packing slip:
Locate an order on the order listing page of your store Admin area (Orders -> Orders List):
Open the order details page by clicking on the order number.
Click the Print packing slip button in the right upper corner:
Click Print in a pop-up:
The staff responsible for orders delivery specifies the Ship_QTY field value by hand on a printed packing slip. The Ship_QTY field value should correspond with the number of items added to the parcel.
Enclose the packing slip to the parcel
Print packing slips for multiple orders
You can print packing slips for more than one order at once. You can do this directly on the orders listing page (Orders -> Orders List).
To bulk-print packing slips:
Open the order listing page in your store Admin area (Orders -> Orders List):
Select the orders you need to print a packing slip for:
Click the Print selected button and choose the Print packing slip option:
Click Print in a pop-up:
The staff responsible for orders delivery specifies the Ship_QTY field value by hand on a printed packing slip. The Ship_QTY field value should correspond with the number of items added to the parcel.
Enclose packing slips to shipments
FAQ
Q: Where is the Print packing slip button in X-Cart 5.6.x?
A: On Orders > Shipments: select one or more shipments and click Print packing slip. For a single shipment you can also use the three dots (...) menu in the Shipments tab of the order. The button is no longer on the order details page or in the Orders list.
Q: Why does one order have several packing slips?
A: Each shipment of the order has its own packing slip with its own items and shipping method. If an order was split into several shipments, print the packing slip for each of them and put it in the corresponding parcel.
Q: Why does the print dialog open when I click the button?
A: The packing slip is sent directly to the browser's print dialog. If you do not have a printer, choose "Save as PDF" as the destination, or close the dialog.
Q: My packing slip prints on two pages. Can I fit it on one?
A: Whether a document fits on one page depends on the number of items and on the browser print settings. In the print dialog, expand the additional settings and reduce the scale (for example, to 85–90%) until the preview shows one page.
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