In X-Cart, orders can be placed via the storefront by customers or created/drafted by admin.
Learn about drafting orders and X-Cart's "Operate as a User" feature.
You can access your store's orders using the Orders page in the Admin area (Orders -> Orders).
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Depending on the enabled add-ons and integrations, the Orders page may provide tabs at the top of the page, such as tabs related to backorder management, returns, or external marketplace integrations.
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This article discusses order management functionality available from the Orders list.
The functionality of other order-related tabs is described in other sections of the X-Cart Knowledge Base. See:
Information displayed in the Orders list
The Orders list displays all orders created in your store.
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For each order, the Orders list displays information such as:
Order #: The order number assigned to the order. Order numbers are generated sequentially, starting from the value specified in the Next order # field in the store's Cart settings.
Sales channel: The sales channel through which the order was placed. For orders placed directly in the storefront, including orders fulfilled from the store's own inventory or via automotive integrations, this field may display Online store. For orders imported from external marketplaces, the corresponding marketplace sales channel may be displayed instead (for example, eBay US). For more information about sales channels, see the article Sales Channels.
Date: The date and time when the order was placed.
Customer: The customer's name and email address. Clicking the customer name opens the customer's profile page in the Admin area.
Fulfilled & Shipped by: The fulfillment provider responsible for processing and shipping the order. Depending on the store configuration and integrations in use, this field may display values such as My Store, names of warehouse distributors (Turn14, Meyer, etc.) or Multi (if multiple providers are involved).
Payment status: The current payment status of an order. In stores using an automated order placement flow with online payment processors, this status may be updated automatically. For orders paid via offline payment methods, as well as for warehouse distributors (WDs) using non-API-based order processing, the payment status is typically updated manually by the store administrator. For more information about payment statuses, see the article Order Payment Statuses in X-Cart.
Fulfillment status: The current fulfillment status of an order. For orders fulfilled directly by the store, as well as for warehouse distributors (WDs) using non-API-based order processing, this status is typically updated manually by the store administrator. When using automated integrations that provide shipment information via API, the fulfillment status may be updated automatically. For more information about fulfillment statuses, see the article Order Fulfillment Statuses in X-Cart.
Amount: The total order amount and the number of items included in the order.
The Orders page allows you to:
Search/filter orders;
Access order details;
View and update order statuses;
Export order data;
Delete orders.
Orders can be handled:
individually (open the order details page by clicking the order number), OR
via bulk actions (select one or more orders to reveal the bulk actions panel at the bottom of the page).
When the initial order processing is complete, it may be necessary to ship the products (in case you sell physical goods) and manage further as you may need to add notes, tracking number, process refunds, or follow up with the customer.
Searching and filtering orders
The Orders list provides a search panel that allows you to quickly locate specific orders.
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By default, the following search and filtering options are available:
Search by Order ID;
Search by customer email address;
Search by Order ID range;
Filter by payment status;
Filter by fulfillment status;
Filter by date range.
To apply filters, click Search.
Additional filtering options are available via the Advanced filters section, which can be expanded when needed.
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You can create your own custom filters (Configure the filter fields, click Search to apply the filter, then click the Save filter link to save it for future use).
A few preset and custom filters may already exist in your store when you start using it. You can find them at the top of the page.
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Preset filters are available by default and cannot be deleted. Custom filters can be added and deleted as needed. To delete a custom filter, use the X (Delete filter) button on the corresponding filter.
The Awaiting processing filter allows you to view recently placed orders whose payment and fulfillment statuses have not changed since the order was placed. As soon as either status changes, the order is removed from the list of orders awaiting processing.
Bulk actions
Bulk actions become available after one or more orders are selected using the checkboxes in the Orders list.
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The following bulk actions are available in X-Cart 5.6.x:
Print selected orders;
Change payment status for selected orders;
Change fulfillment status for selected orders;
Download order details;
Export selected orders to CSV;
Delete selected orders.
The following bulk actions are available in X-Cart 5.5.1.x:
Print selected orders;
Change payment status for selected orders;
Change fulfillment status for selected orders;
Open PDF invoices;
Export selected orders to CSV;
Delete selected orders.
Exporting orders
To export all orders, use the Export all: CSV button.
To export only selected orders, use the Export selected: CSV action in the bulk actions panel.
Can't find answers you're looking for?
Email us at support@x-cart.com. We will be happy to help!
Related articles
See also