Order returns management in X-Cart can be enabled via the add-on Order Returns. With this add-on, product returns become quick and convenient as it organizes the whole process and allows your customers and you to avoid negative experiences by getting rid of endless email correspondence.
The key features of the Order Returns add-on include:
Automatic generation of return slips;
Configurable product return reasons and actions;
Email notifications about submitted return requests to the store staff;
Email notifications about authorized and declined requests to customers.
To enable the add-on Order Returns, follow the instructions from the guide Installing Add-ons from X-Cart App Store.
Once the add-on has been installed, proceed to the settings page for further configuration.