About Order Returns

A general overview of the order returns tool.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

The Order Returns add-on enables refunds management and makes product returns in your online store quick and convenient. It organizes the whole process and allows you and your customers to avoid negative experiences by eliminating endless email correspondence.

The key features of the Order Returns add-on include:

  • Automatic generation of return slips;

  • Configurable product return reasons and actions;

  • Email notifications about submitted return requests to the store staff;

  • Email notifications to customers about authorized and declined requests.

To enable the Order Returns add-on, follow the instructions from the guide Installing Add-ons from X-Cart App Store.

Once the add-on has been installed, proceed to the settings page for further configuration.

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