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Order Returns: Customer Experience
Order Returns: Customer Experience

An overview of the order return experience of the customers of the X-Cart based store.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over 2 years ago

The Order Returns add-on supports full and partial returns for customers.

If an order permits for return, a customer can click a Return button on the order details page in a customer account and claim for return:

541-return-button-customer-account.png

The customer will be redirected to the Create Return page to specify the reason for the return, select a preferred solution, and leave a comment if necessary, depending on the return options configured by the administrator.

541-create-order-return-page.png

When submitted, the respective order details will gain a note on a return registered for it with an Issued request status.

541-order-return-registered-cus.png

Email notifications will track the further progress of a return request processing.

The final resolution displays on the respective order details page and is also sent by email.

541-order-return-completed-cus.png

If a return request is authorized, the request status changes to Completed. Otherwise, the status changes to Declined.

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