The Order Returns add-on supports full and partial returns for customers.
If an order permits for return, a customer can click a Return button on the order details page in a customer account and claim for return:
The customer will be redirected to the Create Return page, where it will be possible to specify the reason for the return, select a preferred solution, and leave a comment if necessary depending on the return options configured by the administrator.
When submitted, the respective order details will gain a note on a return registered for it with an “Issued” request status.
Email notifications will track the further progress of a return request processing.
The final resolution displays on the respective order details page and is also sent by email.
If a return request is authorized, the request status changes to "completed". If a request is declined, the status changes to “declined” as well.