Generally, a return policy includes configuring return conditions, writing a store return policy, and arranging it to be displayed as a special page in the storefront.

Specifying Return Conditions

The Order Returns add-on allows configuring return conditions based on the order fulfillment statuses. By default, returns are permitted for the orders with the fulfillment status:

  • Shipped

  • Delivered


In case you need to permit returns for any other order statuses except for shipped and delivered, make sure the Custom Order Statuses add-on is installed and enabled.

To enable/disable returns for an order status:

  1. 1. Open the “Order Statuses” page of your store Admin area (Orders -> Order Statuses) and proceed to the Fulfilment Statuses tab.


  2. Check the Allow returns column.


  3. To enable returns for a fulfillment status, turn on the Allow returns toggle.

  4. Save the changes.

Publishing Return Policy in the Storefront

For your customers to be aware of your store return policies, write a clear statement, and make it accessible in the storefront.

For this purpose:

  1. Open the “Pages” page of your store Admin area (Content -> Pages) and create a new page for return policies as described here.

  2. Open the “Menus” page of your store Admin area (Content -> Menus) and add the newly created “Return Policy” page to your store navigation panel as described here.

  3. Check your store “Return Policy” page in the storefront.

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