Generally, a return policy includes configuring return conditions, writing a store return policy, and arranging it to be displayed as a special page in the storefront.

Specifying Return Conditions

The Order Returns add-on allows configuring return conditions based on the order fulfillment statuses. By default, returns are permitted for the orders with the fulfillment status:

  • Shipped

  • Delivered

541-allow-returns-setting.png

In case you need to permit returns for any other order statuses except for shipped and delivered, make sure the Custom Order Statuses add-on is installed and enabled.

To enable/disable returns for an order status:

  1. 1. Open the “Order Statuses” page of your store Admin area (Orders -> Order Statuses) and proceed to the Fulfilment Statuses tab.

    541-fulfilment-statuses-page.png

  2. Check the Allow returns column.

    541-allow-returns-column.png

  3. To enable returns for a fulfillment status, turn on the Allow returns toggle.

  4. Save the changes.

Publishing Return Policy in the Storefront

For your customers to be aware of your store return policies, write a clear statement, and make it accessible in the storefront.

For this purpose:

  1. Open the “Pages” page of your store Admin area (Content -> Pages) and create a new page for return policies as described here.

  2. Open the “Menus” page of your store Admin area (Content -> Menus) and add the newly created “Return Policy” page to your store navigation panel as described here.

  3. Check your store “Return Policy” page in the storefront.

Did this answer your question?