The “Return Reasons” page of the Order Returns add-on (Store Setup -> Return Reasons) allows a store administrator to configure the acceptable conditions for stock returns. It is also possible to delete unnecessary reasons, rename them, and add new ones if required.

Managing the Return Reasons List

The preset return reasons are as follows:

  • Damaged item

  • Wrong description

  • Wrong item

By default, reasons are sorted alphabetically. The sorting on the settings page affects the order of the reasons display to customers. You can re-sort reasons by drag-n-dropping them.

Also, the list of options includes the "Other" solution enabled by default. This solution allows customers to specify the preferred reason for return in a text area if it is not on the list. If it is necessary to limit the return reasons to the ones listed on the Return Reasons page of the Admin area, a store administrator must enable the Hide the "Other" return reason for customers setting.

Adding New Return Reasons

To add a new return reason, click New and name the reason in the blank line that opens. Then save your changes.

Editing Return Reasons

To edit the reason properties, click inside the name field of the reason in question, enter a new reason name, and save your changes.

Deleting Return Reasons

To delete a reason, use the Trash icon opposite it. Don’t forget to click Save changes to confirm the deletion.


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