The Return Reasons page of the Order Returns add-on (Orders -> Settings, Return Reasons tab) allows a store administrator to configure the acceptable conditions for stock returns.
Managing return reasons list
The preset return reasons are as follows:
Damaged item
Wrong description
Wrong item
You can manage this list as needed:
Add your own return reasons.
Delete the ones you don’t need.
Reorder the list by drag-and-drop — the order on this page is the order the options are offered to customers.
The list also includes an “Other” option, enabled by default. This option allows customers to specify the preferred reason for return in a text field.
Settings
There's an additional setting available on this tab, off by default:
Hide the "Other" return reason for customers— when enabled, removes the “Other” free-text option, limiting customers to the reasons listed on this page.