The Return Actions tab of the Order Returns add-on (Orders > Settings, Return Actions tab) allows a store admin to set a list of possible solutions for return requests from customers.
Managing the return actions list
The preset list of return actions includes three options:
Send replacement if within the warranty;
Repair and ship back;
Give me credit for future purchases.
You can manage this list as needed:
Add your own return actions.
Delete the ones you don’t need.
Reorder the list by drag-and-drop — the order on this page is the order the options are offered to customers.
The list also includes an “Other” option, enabled by default, which lets customers describe a preferred action in a text field if none of the listed options fit.
Settings
Two additional settings are available on this tab, both off by default:
Hide the “Other” return action for customers — when enabled, removes the “Other” free-text option, limiting customers to the actions listed on this page.
Allow customer to specify desired action — when enabled, customers see a “What you would like us to do” dropdown when submitting a return request and can pick one of the configured return actions. When disabled, this dropdown isn’t shown to customers at all.
Can't find answers you're looking for?
Email us at support@x-cart.com. We will be happy to help!
Related articles