In addition to the regular order processing facilities, Secure Trading allows to void and refund orders in full or partially and check the callback details of the orders paid with this payment method directly in the X-Cart Admin area.

Void and Refund

A store admin can void an order paid with Secure Trading payments only within the same day the order was placed. At 00:00 AM (UTC) next day to the order was paid, Secure Trading settles transactions, and void operations become unavailable.

A cart admin can only refund an order once settlement has been performed (this is usually the following day).

  • To void an order, a store admin should open the order details page of the order in question and click on the Void button in the blue section:

order-void.png

  • To refund an order, a store admin should open the order details page of the order in question and click on the Refund button in the blue section:

order-refund.png

A store admin can refund a full order amount or do a partial refund.

For a partial refund, the administrator should specify the required sum in a field near the Refund button (by default, it shows the maximum available amount for a refund that equals the order total) and click Refund. As a result, the store admin will see the refunded amount and the residual amount in the field near the Refund button.

  • The amount available for refund

partial-refund.png
  • Residual amount

residual-amount.png

Callback Details

Secure Trading payment solution also makes it possible to check the callback details on the order processing in the order history.

To see it, a store admin should click the View order history link.

order-history.png

Hitting the + button opposite an operation allows expanding the details of a callback.

callback.png

Here a store admin can get the info about a credit card used to pay the order, Secure Trading transaction reference and settle status.

The table below explains the Secure Trading settle status codes.

Settle status

Caption

Description

0

Pending settlement

A transaction that the card issuer has authorized for payment.

  • Settles automatically.

  • Can be updated or canceled.

  • Does not currently require action from the merchant

  • May be suspended by future fraud and duplicate checks, if enabled.

1

Manual settlement

A transaction that the card issuer has authorized for payment.

  • Settles automatically.

  • Does not require further action from the merchant.

  • Bypasses fraud and duplicate checks, if enabled.

  • Can be updated or canceled.

10

Settling

Details of this transaction have been sent to the acquiring bank for settlement.

  • Settles automatically.

  • Does not require further action from the merchant.

  • Cannot be updated or canceled.

100

Settled

The transaction has been settled into the merchant’s account

  • Does not require further action from the merchant.

  • Cannot be updated or canceled.

  • Can be refunded (unless all funds have already been refunded).

2

Suspended

The transaction is in a suspended state, awaiting further action from the merchant.

  • Will not be settled unless updated by the merchant to settle status ‘0’ or ‘1’.

  • Alternatively, merchants can cancel this transaction by updating the settled status to ‘3’.

  • Merchants can suspend transactions to prevent settlement, allowing for manual investigation.

  • Transactions can be suspended by Secure Trading if fraud or duplicate checks (if enabled) raise an issue (see section 3).

  • If left in a suspended state Secure Trading will automatically cancel the transaction 7 days after the authorization date. (This limit is extended to 31 days for pre-authorizations)

3

Canceled

The transaction has been canceled and will not settle

  • This can be due to an error or due to the transaction being declined.

  • Merchants can also update the settled status to '3' to cancel transactions manually.

  • Merchants cannot update canceled transactions.

Did this answer your question?