X-Cart - eCommerce Platform Help Center
Group 65
Go to XCart
All Collections
Order Management
Order Management
Everything and a little more about orders management in X-Cart Cloud and Enterprise
O
38 articles in this collection
Written by
Olga Tereshina
Basic Order Management
Managing Orders in X-Cart
A general overview of how and where to maintain orders in an X-Cart based store.
O
Written by
Olga Tereshina
Updated over a week ago
Managing X-Cart Order Statuses
Learn how to maintain system and custom order statuses in X-Cart v5.2.7 and later.
O
Written by
Olga Tereshina
Updated over a week ago
Order Payment Statuses in X-Cart
An overview of the default order payment statuses in X-Cart.
O
Written by
Olga Tereshina
Updated over a week ago
Order Fulfillment Statuses in X-Cart
An overview of the default order fulfillment statuses in X-Cart.
O
Written by
Olga Tereshina
Updated over a week ago
Order Processing Workflow
An overview of the differences in processing orders paid via online and offline payment systems.
O
Written by
Olga Tereshina
Updated over a week ago
Payment Transaction Statuses in X-Cart
Learn what the payment transaction statuses and how you can use them.
O
Written by
Olga Tereshina
Updated over a week ago
Bulk-Editing Orders
Learn how to process more than one order at a time.
O
Written by
Olga Tereshina
Updated over a week ago
Advanced Order Management
A detailed guide on how to process orders from editing order details and messaging with a customer to printing packing slips.
O
Written by
Olga Tereshina
Updated over a week ago
Packing Slips
Learn how to print packing slips for individual and multiple orders.
O
Written by
Olga Tereshina
Updated over a week ago
Order Messages
About Order Messages
An overview of the Messages add-on that makes possible the admin-customer communication within an order.
O
Written by
Olga Tereshina
Updated over a week ago
Configuring the "Messages" Add-on
Learn how to configure the add-on general settings and email notifications.
O
Written by
Olga Tereshina
Updated over a week ago
Notifications On New Order Messages and Disputes
Learn where to get notifications on the new messages and disputes from customers.
O
Written by
Olga Tereshina
Updated over a week ago
Messages Listing Page
An overview of the tool provided on the page.
O
Written by
Olga Tereshina
Updated over a week ago
Contacting a Customer about an Order
Learn how to start communication on an order with a customer.
O
Written by
Olga Tereshina
Updated over a week ago
Processing Incoming Order Messages
Learn where to respond to the messages you get from your customers.
O
Written by
Olga Tereshina
Updated over a week ago
Processing Disputes
Learn how to open and close disputes from the Admin area.
O
Written by
Olga Tereshina
Updated over a week ago
Customer Experience
Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.
O
Written by
Olga Tereshina
Updated over a week ago
Order Returns
About Order Returns
A general overview of the order returns tool.
O
Written by
Olga Tereshina
Updated over a week ago
Return Reasons
Learn how to configure and maintain return reasons.
O
Written by
Olga Tereshina
Updated over a week ago
Return Actions
Learn how to configure and maintain return actions.
O
Written by
Olga Tereshina
Updated over a week ago
Return Policy
Learn how to configure and publish return policy in your store.
O
Written by
Olga Tereshina
Updated over a week ago
Return Email Notifications
Learn how to configure email notifications for returns.
O
Written by
Olga Tereshina
Updated over a week ago
Processing Customer Requests for Return
Learn how to process claims for return from customers.
O
Written by
Olga Tereshina
Updated over a week ago
Creating Returns On Customer Behalf
Learn how to submit a return request for a customer.
O
Written by
Olga Tereshina
Updated over a week ago
Customer Experience
An overview of the order return experience of the customers of the X-Cart based store.
O
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Management
About Abandoned Cart Reminder Add-on
A general overview of the add-on facilities.
O
Written by
Olga Tereshina
Updated over a week ago
System Requirements
System Requirements for the Abandoned Cart Reminder add-on.
O
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Reminder Workflow
A detailed description of how the ad-on collects not-finished orders and processes them further.
O
Written by
Olga Tereshina
Updated over a week ago
Getting Started with Abandoned Cart Reminder
An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.
O
Written by
Olga Tereshina
Updated over a week ago
Configuring the Abandoned Cart Reminder Add-on
Learn how to configure the add-on general settings.
O
Written by
Olga Tereshina
Updated over a week ago
Creating Reminders
Learn how to create reminding emails via the Abandoned Cart Reminder add-on.
O
Written by
Olga Tereshina
Updated over a week ago
Reminders List
Learn how to view reminders available in your store and how to delete them from the list.
O
Written by
Olga Tereshina
Updated over a week ago
Editing Reminders
Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.
O
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Management
Learn where to view the abandoned carts list, how to filter and maintain it.
O
Written by
Olga Tereshina
Updated over a week ago
Sending Reminders
Learn how to send individual reminders manually.
O
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Statistics
Learn where to check the stats data on the reminder emails sent and on the cart recoveries.
O
Written by
Olga Tereshina
Updated over a week ago
FAQ
Check here, if you still have unanswered questions about the Abandoned Cart Reminder add-on.
O
Written by
Olga Tereshina
Updated over a week ago
Mobile Orders
Mark Mobile Orders Add-on
Learn how to install and use the add-on in your store.
O
Written by
Olga Tereshina
Updated over a week ago