Order Management | X-Cart - eCommerce Platform Help Center

Order Management Routine

Managing Orders in X-Cart

A general overview of how and where to maintain orders in an X-Cart based store.

Written by Olga Tereshina
Updated over a week ago

Managing X-Cart Order Statuses

Learn how to maintain system and custom order statuses in X-Cart v5.2.7 and later.

Written by Olga Tereshina
Updated over a week ago

Order Payment Statuses in X-Cart

An overview of the default order payment statuses in X-Cart.

Written by Olga Tereshina
Updated over a week ago

Order Fulfillment Statuses in X-Cart

An overview of the default order fulfillment statuses in X-Cart.

Written by Olga Tereshina
Updated over a week ago

Order Processing Workflow

An overview of the differences in processing orders paid via online and offline payment systems.

Written by Olga Tereshina
Updated over a week ago

Payment Transaction Statuses in X-Cart

Learn what the payment transaction statuses and how you can use them.

Written by Olga Tereshina
Updated over a week ago

Not Finished Orders

Learn how to enable not finished orders processing in your store.

Written by Olga Tereshina
Updated over a week ago

Advanced Order Management

A detailed guide on how to process orders from editing order details and messaging with a customer to printing packing slips.

Written by Olga Tereshina
Updated over a week ago

Packing Slips

Learn how to print packing slips for individual and multiple orders.

Written by Olga Tereshina
Updated over a week ago

Bulk-Editing Orders

Learn how to process more than one order at a time.

Written by Olga Tereshina
Updated over a week ago

Order Reports

Learn how to enable and use the order reports facilities.

Written by Olga Tereshina
Updated over a week ago

Order Messages

About Order Messages

An overview of the Messages add-on that makes possible the admin-customer communication within an order.

Written by Olga Tereshina
Updated over a week ago

Configuring the Messages Add-on

Learn how to configure the add-on general settings and email notifications.

Written by Olga Tereshina
Updated over a week ago

Notifications On New Order Messages and Disputes

Learn where to get notifications on the new messages and disputes from customers.

Written by Olga Tereshina
Updated over a week ago

Messages Listing Page

An overview of the tool provided on the page.

Written by Olga Tereshina
Updated over a week ago

Contacting a Customer about an Order

Learn how to start communication on an order with a customer.

Written by Olga Tereshina
Updated over a week ago

Processing Incoming Order Messages

Learn where to respond to the messages you get from your customers.

Written by Olga Tereshina
Updated over a week ago

Processing Disputes

Learn how to open and close disputes from the Admin area.

Written by Olga Tereshina
Updated over a week ago

Customer Experience

Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.

Written by Olga Tereshina
Updated over a week ago

Order Returns

About Order Returns

A general overview of the order returns tool.

Written by Olga Tereshina
Updated over a week ago

Return Reasons

Learn how to configure and maintain return reasons.

Written by Olga Tereshina
Updated over a week ago

Return Actions

Learn how to configure and maintain return actions.

Written by Olga Tereshina
Updated over a week ago

Return Policy

Learn how to configure and publish return policy in your store.

Written by Olga Tereshina
Updated over a week ago

Return Email Notifications

Learn how to configure email notifications for returns.

Written by Olga Tereshina
Updated over a week ago

Processing Customer Requests for Return

Learn how to process claims for return from customers.

Written by Olga Tereshina
Updated over a week ago

Creating Returns On Customer Behalf

Learn how to submit a return request for a customer.

Written by Olga Tereshina
Updated over a week ago

Customer Experience

An overview of the order return experience of the customers of the X-Cart based store.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Management

About Abandoned Cart Reminder Add-on

A general overview of the add-on facilities.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Reminder Workflow

A detailed description of how the ad-on collects not-finished orders and processes them further.

Written by Olga Tereshina
Updated over a week ago

Configuring the Abandoned Cart Reminder Add-on

Learn how to configure the add-on general settings.

Written by Olga Tereshina
Updated over a week ago

Getting Started with Abandoned Cart Reminder

An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.

Written by Olga Tereshina
Updated over a week ago

Creating Abandoned Cart Reminders

Learn how to create reminding emails via the Abandoned Cart Reminder add-on.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Reminders List

Learn how to view reminders available in your store and how to delete them from the list.

Written by Olga Tereshina
Updated over a week ago

Editing Abandoned Cart Reminders

Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Management

Learn where to view the abandoned carts list, how to filter and maintain it.

Written by Olga Tereshina
Updated over a week ago

Sending Abandoned Cart Reminders

Learn how to send individual reminders manually.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Statistics

Learn where to check the stats data on the reminder emails sent and on the cart recoveries.

Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Reminders FAQ

Check here, if you still have unanswered questions about the Abandoned Cart Reminder add-on.

Written by Olga Tereshina
Updated over a week ago

Mobile Orders

Mark Mobile Orders Add-on

Learn how to install and use the add-on in your store.

Written by Olga Tereshina
Updated over a week ago

PDF Invoices

About PDF Invoices

A genera overview of the add-on facilities.

Written by Olga Tereshina
Updated over a week ago

PDF Invoices Add-on Setup

Learn how to configure the add-on settings.

Written by Olga Tereshina
Updated over a week ago

PDF Invoices Maintenance

Learn how to use PDF invoices in your store.

Written by Olga Tereshina
Updated over a week ago