XCart

Olga Tereshina

Everything and a little more about orders management in X-Cart 

Order Management

A general overview of how and where to maintain orders in an X-Cart based store.

Managing Orders in X-Cart

Learn how to maintain system and custom order statuses in X-Cart v5.2.7 and later.

Managing X-Cart Order Statuses

An overview of the default order payment statuses in X-Cart.

Order Payment Statuses in X-Cart

An overview of the default order fulfillment statuses in X-Cart.

Order Fulfillment Statuses in X-Cart

An overview of the differences in processing orders paid via online and offline payment systems.

Order Processing Workflow

Learn what the payment transaction statuses and how you can use them.

Payment Transaction Statuses in X-Cart

Learn how to enable not finished orders processing in your store.

Not Finished Orders

A detailed guide on how to process orders from editing order details and messaging with a customer to printing packing slips.

Advanced Order Management

Learn how to print packing slips for individual and multiple orders.

Packing Slips

Learn how to process more than one order at a time.

Bulk-Editing Orders

Learn how to enable and use the order reports facilities.

Order Reports

Order Management Routine

An overview of the Messages add-on that makes possible the admin-customer communication within an order.

About Order Messages

Learn how to configure the add-on general settings and email notifications.

Configuring the Messages Add-on

Learn where to get notifications on the new messages and disputes from customers.

Notifications On New Order Messages and Disputes

An overview of the tool provided on the page.

Messages Listing Page

Learn how to start communication on an order with a customer.

Contacting a Customer about an Order

Learn where to respond to the messages you get from your customers.

Processing Incoming Order Messages

Learn how to open and close disputes from the Admin area.

Processing Disputes

Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.

Order Messages: Customer Experience

Order Messages

A general overview of the order returns tool.

About Order Returns

Learn how to configure and maintain return reasons.

Return Reasons

Learn how to configure and maintain return actions.

Return Actions

Learn how to configure and publish return policy in your store.

Return Policy

Learn how to configure email notifications for returns.

Return Email Notifications

Learn how to process claims for return from customers.

Processing Customer Requests for Return

Learn how to submit a return request for a customer.

Creating Returns On Customer Behalf

An overview of the order return experience of the customers of the X-Cart based store.

Order Returns: Customer Experience

Order Returns

A general overview of the add-on facilities.

About Abandoned Cart Reminder Add-on

An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.

Getting Started with Abandoned Cart Reminder

A detailed description of how the ad-on collects not-finished orders and processes them further.

Abandoned Cart Reminder Workflow

Learn how to configure the add-on general settings.

Configuring the Abandoned Cart Reminder Add-on

Learn how to create reminding emails via the Abandoned Cart Reminder add-on.

Creating Abandoned Cart Reminders

Learn how to view reminders available in your store and how to delete them from the list.

Abandoned Cart Reminders List

Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.

Editing Abandoned Cart Reminders

Learn where to view the abandoned carts list, how to filter and maintain it.

Abandoned Cart Management

Learn how to send individual reminders manually.

Sending Abandoned Cart Reminders

Learn where to check the stats data on the reminder emails sent and on the cart recoveries.

Abandoned Cart Statistics

Check here, if you still have unanswered questions about the Abandoned Cart Reminder add-on.