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Order Management

Order Management

Everything and a little more about orders management in X-Cart Cloud and Enterprise

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38 articles in this collection
Written by Olga Tereshina
Basic Order Management

Managing Orders in X-Cart

A general overview of how and where to maintain orders in an X-Cart based store.
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Written by Olga Tereshina
Updated over a week ago

Managing X-Cart Order Statuses

Learn how to maintain system and custom order statuses in X-Cart v5.2.7 and later.
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Written by Olga Tereshina
Updated over a week ago

Order Payment Statuses in X-Cart

An overview of the default order payment statuses in X-Cart.
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Written by Olga Tereshina
Updated over a week ago

Order Fulfillment Statuses in X-Cart

An overview of the default order fulfillment statuses in X-Cart.
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Written by Olga Tereshina
Updated over a week ago

Order Processing Workflow

An overview of the differences in processing orders paid via online and offline payment systems.
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Written by Olga Tereshina
Updated over a week ago

Payment Transaction Statuses in X-Cart

Learn what the payment transaction statuses and how you can use them.
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Written by Olga Tereshina
Updated over a week ago

Bulk-Editing Orders

Learn how to process more than one order at a time.
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Written by Olga Tereshina
Updated over a week ago

Advanced Order Management

A detailed guide on how to process orders from editing order details and messaging with a customer to printing packing slips.
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Written by Olga Tereshina
Updated over a week ago

Packing Slips

Learn how to print packing slips for individual and multiple orders.
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Written by Olga Tereshina
Updated over a week ago
Order Messages

About Order Messages

An overview of the Messages add-on that makes possible the admin-customer communication within an order.
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Written by Olga Tereshina
Updated over a week ago

Configuring the "Messages" Add-on

Learn how to configure the add-on general settings and email notifications.
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Written by Olga Tereshina
Updated over a week ago

Notifications On New Order Messages and Disputes

Learn where to get notifications on the new messages and disputes from customers.
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Written by Olga Tereshina
Updated over a week ago

Messages Listing Page

An overview of the tool provided on the page.
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Written by Olga Tereshina
Updated over a week ago

Contacting a Customer about an Order

Learn how to start communication on an order with a customer.
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Written by Olga Tereshina
Updated over a week ago

Processing Incoming Order Messages

Learn where to respond to the messages you get from your customers.
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Written by Olga Tereshina
Updated over a week ago

Processing Disputes

Learn how to open and close disputes from the Admin area.
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Written by Olga Tereshina
Updated over a week ago

Customer Experience

Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.
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Written by Olga Tereshina
Updated over a week ago
Order Returns

About Order Returns

A general overview of the order returns tool.
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Written by Olga Tereshina
Updated over a week ago

Return Reasons

Learn how to configure and maintain return reasons.
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Written by Olga Tereshina
Updated over a week ago

Return Actions

Learn how to configure and maintain return actions.
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Written by Olga Tereshina
Updated over a week ago

Return Policy

Learn how to configure and publish return policy in your store.
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Written by Olga Tereshina
Updated over a week ago

Return Email Notifications

Learn how to configure email notifications for returns.
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Written by Olga Tereshina
Updated over a week ago

Processing Customer Requests for Return

Learn how to process claims for return from customers.
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Written by Olga Tereshina
Updated over a week ago

Creating Returns On Customer Behalf

Learn how to submit a return request for a customer.
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Written by Olga Tereshina
Updated over a week ago

Customer Experience

An overview of the order return experience of the customers of the X-Cart based store.
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Written by Olga Tereshina
Updated over a week ago
Abandoned Cart Management

About Abandoned Cart Reminder Add-on

A general overview of the add-on facilities.
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Written by Olga Tereshina
Updated over a week ago

System Requirements

System Requirements for the Abandoned Cart Reminder add-on.
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Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Reminder Workflow

A detailed description of how the ad-on collects not-finished orders and processes them further.
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Written by Olga Tereshina
Updated over a week ago

Getting Started with Abandoned Cart Reminder

An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.
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Written by Olga Tereshina
Updated over a week ago

Configuring the Abandoned Cart Reminder Add-on

Learn how to configure the add-on general settings.
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Written by Olga Tereshina
Updated over a week ago

Creating Reminders

Learn how to create reminding emails via the Abandoned Cart Reminder add-on.
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Written by Olga Tereshina
Updated over a week ago

Reminders List

Learn how to view reminders available in your store and how to delete them from the list.
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Written by Olga Tereshina
Updated over a week ago

Editing Reminders

Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.
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Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Management

Learn where to view the abandoned carts list, how to filter and maintain it.
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Written by Olga Tereshina
Updated over a week ago

Sending Reminders

Learn how to send individual reminders manually.
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Written by Olga Tereshina
Updated over a week ago

Abandoned Cart Statistics

Learn where to check the stats data on the reminder emails sent and on the cart recoveries.
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Written by Olga Tereshina
Updated over a week ago

FAQ

Check here, if you still have unanswered questions about the Abandoned Cart Reminder add-on.
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Written by Olga Tereshina
Updated over a week ago
Mobile Orders

Mark Mobile Orders Add-on

Learn how to install and use the add-on in your store.
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Written by Olga Tereshina
Updated over a week ago