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Order Management
Order Management
Everything and a little more about orders management in X-Cart
42 articles in this collection
Written by
Olga Tereshina
Order Management Routine
Managing Orders in X-Cart
A general overview of how and where to maintain orders in an X-Cart based store.
Written by
Olga Tereshina
Updated over a week ago
Managing X-Cart Order Statuses
Learn how to maintain system and custom order statuses in X-Cart v5.2.7 and later.
Written by
Olga Tereshina
Updated over a week ago
Order Payment Statuses in X-Cart
An overview of the default order payment statuses in X-Cart.
Written by
Olga Tereshina
Updated over a week ago
Order Fulfillment Statuses in X-Cart
An overview of the default order fulfillment statuses in X-Cart.
Written by
Olga Tereshina
Updated over a week ago
Order Processing Workflow
An overview of the differences in processing orders paid via online and offline payment systems.
Written by
Olga Tereshina
Updated over a week ago
Payment Transaction Statuses in X-Cart
Learn what the payment transaction statuses and how you can use them.
Written by
Olga Tereshina
Updated over a week ago
Not Finished Orders
Learn how to enable not finished orders processing in your store.
Written by
Olga Tereshina
Updated over a week ago
Advanced Order Management
A detailed guide on how to process orders from editing order details and messaging with a customer to printing packing slips.
Written by
Olga Tereshina
Updated over a week ago
Packing Slips
Learn how to print packing slips for individual and multiple orders.
Written by
Olga Tereshina
Updated over a week ago
Bulk-Editing Orders
Learn how to process more than one order at a time.
Written by
Olga Tereshina
Updated over a week ago
Order Reports
Learn how to enable and use the order reports facilities.
Written by
Olga Tereshina
Updated over a week ago
Order Messages
About Order Messages
An overview of the Messages add-on that makes possible the admin-customer communication within an order.
Written by
Olga Tereshina
Updated over a week ago
Configuring the Messages Add-on
Learn how to configure the add-on general settings and email notifications.
Written by
Olga Tereshina
Updated over a week ago
Notifications On New Order Messages and Disputes
Learn where to get notifications on the new messages and disputes from customers.
Written by
Olga Tereshina
Updated over a week ago
Messages Listing Page
An overview of the tool provided on the page.
Written by
Olga Tereshina
Updated over a week ago
Contacting a Customer about an Order
Learn how to start communication on an order with a customer.
Written by
Olga Tereshina
Updated over a week ago
Processing Incoming Order Messages
Learn where to respond to the messages you get from your customers.
Written by
Olga Tereshina
Updated over a week ago
Processing Disputes
Learn how to open and close disputes from the Admin area.
Written by
Olga Tereshina
Updated over a week ago
Order Messages: Customer Experience
Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.
Written by
Olga Tereshina
Updated over a week ago
Order Returns
About Order Returns
A general overview of the order returns tool.
Written by
Olga Tereshina
Updated over a week ago
Return Reasons
Learn how to configure and maintain return reasons.
Written by
Olga Tereshina
Updated over a week ago
Return Actions
Learn how to configure and maintain return actions.
Written by
Olga Tereshina
Updated over a week ago
Return Policy
Learn how to configure and publish return policy in your store.
Written by
Olga Tereshina
Updated over a week ago
Return Email Notifications
Learn how to configure email notifications for returns.
Written by
Olga Tereshina
Updated over a week ago
Processing Customer Requests for Return
Learn how to process claims for return from customers.
Written by
Olga Tereshina
Updated over a week ago
Creating Returns On Customer Behalf
Learn how to submit a return request for a customer.
Written by
Olga Tereshina
Updated over a week ago
Order Returns: Customer Experience
An overview of the order return experience of the customers of the X-Cart based store.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Management
About Abandoned Cart Reminder Add-on
A general overview of the add-on facilities.
Written by
Olga Tereshina
Updated over a week ago
Getting Started with Abandoned Cart Reminder
An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Reminder Workflow
A detailed description of how the ad-on collects not-finished orders and processes them further.
Written by
Olga Tereshina
Updated over a week ago
Configuring the Abandoned Cart Reminder Add-on
Learn how to configure the add-on general settings.
Written by
Olga Tereshina
Updated over a week ago
Creating Abandoned Cart Reminders
Learn how to create reminding emails via the Abandoned Cart Reminder add-on.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Reminders List
Learn how to view reminders available in your store and how to delete them from the list.
Written by
Olga Tereshina
Updated over a week ago
Editing Abandoned Cart Reminders
Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Management
Learn where to view the abandoned carts list, how to filter and maintain it.
Written by
Olga Tereshina
Updated over a week ago
Sending Abandoned Cart Reminders
Learn how to send individual reminders manually.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Statistics
Learn where to check the stats data on the reminder emails sent and on the cart recoveries.
Written by
Olga Tereshina
Updated over a week ago
Abandoned Cart Reminders FAQ
Check here, if you still have unanswered questions about the Abandoned Cart Reminder add-on.
Written by
Olga Tereshina
Updated over a week ago
Mobile Orders
Mark Mobile Orders Add-on
Learn how to install and use the add-on in your store.
Written by
Olga Tereshina
Updated over a week ago
PDF Invoices
About PDF Invoices
A genera overview of the add-on facilities.
Written by
Olga Tereshina
Updated over a week ago
PDF Invoices Add-on Setup
Learn how to configure the add-on settings.
Written by
Olga Tereshina
Updated over a week ago
PDF Invoices Maintenance
Learn how to use PDF invoices in your store.
Written by
Olga Tereshina
Updated over a week ago