XCart

An overview of the Messages add-on that makes possible the admin-customer communication within an order.

About Order Messages

Learn how to configure the add-on general settings and email notifications.

Configuring the Messages Add-on

Learn where to get notifications on the new messages and disputes from customers.

Notifications On New Order Messages and Disputes

An overview of the tool provided on the page.

Messages Listing Page

Learn how to start communication on an order with a customer.

Contacting a Customer about an Order

Learn where to respond to the messages you get from your customers.

Processing Incoming Order Messages

Learn how to open and close disputes from the Admin area.

Processing Disputes

Learn about the order-related messaging features and actions available to the customers of an X-Cart based online store.

Order Messages: Customer Experience

Olga Tereshina

Order Messages

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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