Like many other X-Cart add-ons, the add-on Messages has its own settings page, which you can access via the Settings link:

At the time of writing, there is just one configuration option available on this page. That one is of value only to multivendor X-Cart stores running in the Warehouse multivendor mode.

You can find more info on this in the section Messages add-on: Usage with Multivendor.

For non-multivendor stores, the only thing that needs to be adjusted before you start messaging with the help of this add-on is the add-on-specific email notifications.

To adjust the notifications, go to the Email notifications section (Store setup > Email notifications) of the store’s Admin area.

At present, there are two types of notifications for the Messages add-on:

  • Order message (Messages add-on)
    This message is sent to users involved in communication when a new message appears in the communication thread regarding an order. For this type of notification to be used, the communication must be initiated from the page of a specific order.


    A store administrator receives notifications on the email address specified in the "Sales department e-mails" field in the Store Profile.


  • New message (Messages add-on) This message is sent to users involved in communication when a new message appears in the conversation. For this type of notification to be used, the communication must be initiated from a vendor page on the storefront without associating with any specific order.

You can find more info on the management of email notifications in the section Email Notifications.

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