Like many other X-Cart add-ons, the add-on Messages has its own settings page which can be accessed via the Settings link:

At the time of writing, there is just one configuration option available on this page, and that one is of value only to multivendor X-Cart stores running in the Warehouse multivendor mode.

More info on this can be found in the section Messages add-on: Usage with Multivendor.

For non-multivendor stores, the only thing that needs to be adjusted before you start messaging with the help of this add-on is the addon-specific email notifications.

To adjust the notifications, go to the Email notifications section (Store setup > Email notifications) of the store’s Admin area.

At present, there are two types of notifications for the Messages addon:

  • Order message (Messages add-on)
    This message is sent to users involved in communication when a new message for them appears in the communication thread regarding an order. For this type of notification to be used, the communication must be initiated from the page of a specific order.
  • New message (Messages add-on) This message is sent to users involved in communication when a new message for them appears in the conversation. For this type of notification to be used, the communication must be initiated from a vendor page on the storefront - without an association with any specific order.

More info on the management of email notifications can be found in the section Email Notifications.

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