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Notifications On New Order Messages and Disputes
Notifications On New Order Messages and Disputes

Learn where to get notifications on the new messages and disputes from customers.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

Whenever a customer sends a message or opens a dispute, a store administrator will see a notification about it on the homepage of the store's Admin area:

To access the messages themselves, click the respective link ("Messages" or "Disputes"). It will forward you to the Messages page of your store Admin area (Orders -> Messages), where you can process incoming requests from your customers:

Another way to see incoming order messages is when working with the order details. While on the order details page, you will know you have new unread messages/disputes submitted regarding the current order if a small number label displays next to the Messages tab title. The number on the label will show the number of unread messages.

X-Cart will notify you about any new messages/disputes via email.

A store administrator receives notifications on the email address specified in the "Sales department emails" field in the Store Profile.

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