GDPR Admin Routine

Learn how a store admin can change the GDPR related forms in the storefront and check the services with access to customer personal data.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

The Admin area facilities of your online store allow tracking accounts and services having access to customers' personal data. Also, a store admin can customize the text of GDPR related forms in the storefront if necessary.

Tracking GDPR Activities

The GDPR Activities page (Store Setup > GDPR Activities) in the store Admin area allows you to check what admin accounts and 3rd party services have access to customers' personal data. This page serves informational purposes only.


The list of the activities contains information on the add-ons, users, payment, and shipping methods that have access to and have used the personal data.

Customizing GDPR Forms in the Storefront

Using the Labels Editor tool facilities, a store admin can change the contents of the cookie popup and the text of the consent checkboxes in the storefront. For editing the cookie popup, make sure it is still available for you in the storefront.

See more details on using Labels Editor here.

It is also possible to translate the forms into different languages as described here.

The Custom CSS tool is useful if you want to change the colors and layout of the popup. Check how to use Custom CSS here.

Privacy Statement Page Alternatives

The GDPR add-on creates a Privacy Statement page clarifying the store policy on collecting the customers' personal data. We described the page setup here. A store visitor can access this page using the "Click to learn more" link in the cookie popup.

If necessary, a store admin can use any other store page to describe its privacy policy, e.g., Terms and Conditions, etc. However, it will be necessary to update the URL settings in the popup, in this case, using one of the following ways:

Editing the Page Clean URL Value

By default, the Privacy Statement page has the clean URL value defined as privacy-policy or privacy-policy.html, depending on the static_page_clean_urls_format setting configuration. See more info about the clean URLs setup here. The cookie popup uses this value to forward a visitor to the required page for information.

If you want to use any other store page instead of the Privacy Statement page, you should:

  1. First, delete the Privacy Statement page.

  2. Define the CleanURL field value of the page that you want to use instead as privacy-policy or privacy-policy.html.

    Please keep in mind that the CleanURL field value is unique. Therefore, there must not be two static pages with the same CleanURL field value in your store.

Editing Cookie Popup URL

Another way to redirect visitors to any other page clarifying the policy of collecting personal data instead of the default Privacy Statement page is to change the default URL value in the cookie popup itself.

For this purpose,

  1. Locate the "Click to learn more" variable on the Edit Label page of your store's Admin area (Store Setup > Translations).

  2. Edit the following line:

    <a href="{{url}}" target="_blank">Click to learn more</a>

    Set your custom clean URL page value instead of {{url}}, e.g., terms-and-conditions.

    <a href="terms-and-conditions" target="_blank">Click to learn more</a>

  3. Click Save changes.

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