Requires: X-Cart 5.6.0.17 or later. If your store is on X-Cart 5.6.0.16 or earlier, see Processing customer requests for return in the "Order Returns (X-Cart 5.6.0.16 and earlier)" collection instead.
The Orders > Returns page is your overview of every return request in the store — use it to see what needs attention, look up a specific request, or check on one you handled earlier. To act on a specific request instead — approving, declining, or managing its RMAs — see Processing return requests in the Admin area.
Quick filters
Three tabs at the top of the page narrow the list to what you’re usually looking for:
All returns — every request, regardless of status.
Pending requests — requests in the New or Processing status, waiting on your decision.
Active returns — approved requests that still have a package on the way, or are only partially completed.
Each tab shows a live count next to its name.
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Searching and filtering
Search by return number, RMA number, or the customer’s email using the search box, and narrow further with the status dropdown (New, Processing, Approved, Partially approved, Partially completed, Closed).
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Reading the list
Each row shows the return number, date, order number, customer name and email, the request’s overall status, and Requested Value (Est.) — the estimated value of the items requested. Click Return #, Date, or Order # to sort by that column.
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Expanding a request
Click a row to expand it into a breakdown of that request:
Pending items still awaiting your decision.
Declined items, if any were turned down.
Each RMA, with its own status badge (Awaiting return, Completed, or Cancelled) and a link straight to that RMA’s card on the return’s details page.
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