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Editing Abandoned Cart Reminders
Editing Abandoned Cart Reminders

Learn how to change the sending method, the name, the coupon amount, the email template, and other details for individual reminders.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

A store admin has several ways to edit abandoned cart reminders.

Editing Reminders on the Reminder Details Page

You can edit any abandoned cart reminders that have been created in your store, including both the email message template and such parameters as the sending method, the coupon amount, etc.

To edit a reminder:

  1. Open the Cart Reminders page in your store Admin area to view the reminders list.

    • X-Cart 5.4.x - Store Setup > Email Notifications > Cart Reminders

    • X-Cart 5.5.x - Settings > Email Notifications > Abandoned Cart Reminders

  2. In the abandoned cart reminders list, click on the reminder name that needs to be edited.
    You will see the page where you can review and edit the reminder details.

    • X-Cart 5.4.x

    • X-Cart 5.5.x

  3. Edit the parameters of the reminder or make changes to the email template.

  4. Click Update to save the changes.

Editing Reminders on the Listing Page

The reminders listing page allows switching the sending method from automatic to manuals and vice versa. A store admin can also edit the numeric parameters of individual reminders on this page.

Changing the Sending Method

You can also change the sending method for a reminder directly on the Cart Reminders listing page:

  • X-Cart 5.4.x - Store Setup > Email Notifications > Cart Reminders

  • X-Cart 5.5.x - Settings > Email Notifications > Abandoned Cart Reminders

To change the sending method:

  1. Use the clock icon to activate or deactivate the reminders' automatic sending: (green) = the email must be sent automatically; (gray) = you must send the email manually.

  2. Click the Save changes button at the bottom of the list to save the changes.

Editing Properties

It is also possible to quickly edit the numeric parameters of individual reminders straight from the listing page. The editable fields become highlighted when you hover your cursor over a specific line in the Abandoned cart reminders list.

To start editing:

  1. Click on the field you want to edit.

  2. Make the required change, and click outside the field to close it.
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    You can also use the Tab key to close the current field and open the next one for editing.

  3. When you're done editing, save the changes using the Save changes button at the bottom of the list.

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