A store administrator can adjust the order processing routine for orders containing PIN code products using the add-on settings page.

Show only ESD related fulfillment statuses.

The setting “Show only ESD related fulfillment statuses” can be used to limit the set of fulfillment statuses that the store should use.

Due to the specifics of the electronic method of delivery of e-goods/PIN codes to the buyer, any statuses on the packaging, handling, and shipping of an order will not be applicable for such products. If all the products in the store catalog are e-goods or PIN codes (no tangible goods that require shipping), the store administrator may consider switching to the E-goods order fulfillment model with just three statuses (New, Delivered, and Will not deliver). More info on X-Cart order statuses can be found in the Basic Order Management section of our Help Center.

Approve before providing access

The setting “Approve before providing access” can be used by the administrator to specify whether they want to include an additional step into their order processing routine for products with PIN codes so they can review the order before the buyer gets access to the code.

If the administrator does not feel they will need to do a manual review of every order containing a PIN code product, they may choose to disable the option “Approve before providing access.” In this case, a buyer who orders a product with PIN codes will get access to the code as soon as the order has been paid for (technically, as soon as the order payment status has been set to Paid). The initial order fulfillment status, in this case, will be New. The store administrator will then process the order the usual way, updating the order payment and fulfillment statuses as they require. For example, after completing all work on the order, the store administrator may choose to set the order fulfillment status to Delivered.

If contrary to the above approach, the administrator wants to check every order with a PIN code product before allowing a buyer to access the code; they will need to enable the option "Approve before providing access." In this case, a buyer who orders a product with PIN codes will not access it right away. The order will be automatically assigned the fulfillment status "Waiting for approve:"

When the store administrator gets an order with the fulfillment status Waiting for approve, they will need to review it and decide whether they want to approve it.

The administrator will need to switch the order's fulfillment status to any status other than Will not deliver to approve the order. Provided that the order has been paid for (the order payment status is Paid), this will allow the buyer access to the code.

If the administrator chooses not to approve the order, they will need to switch the order's fulfillment status to Will not deliver. In this case, the buyer will not get access to the code.

Once an order is processed, a store admin can check the PINs sold via the PIN codes tab of the Order details page:

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