Customer Accounts

Learn how to access and view customer profile data.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

Every time a new customer places an order with your store, their name and other details are added to your customer list for both registered and anonymous purchases. Though a buyer may choose not to sign up with your store, X-Cart nevertheless creates a customer account for this buyer and registers it as anonymous. If your customers create an account with your store, their address information is added to their account so that it fills automatically during checkout. Customers can also view their order history with your store and see the current order status for any purchases they make.

Depending on the software version you use, your online store will record all customer accounts along with the other user accounts on the Users List or Users page of your store Admin area:

  • X-Cart 5.4.x - Users > Users List

  • X-Cart 5.5.x - Store Management > Users


    NOTE: In X-Cart 5.5, a store administrator can manage customer accounts separately from the rest of the store users. For customer data maintenance, refer to the Communications > Customers section.

    โ€‹The maintenance procedures are the same regardless of the page.

You can identify customer accounts by the Customer or Anonymous value in the Access level column.

A store admin needs to click on the customer's email in the user list to access a customer profile. Then, the customer's account details will open.

The Account Details tab displays the following customer profile information:

  • the number of orders placed by this customer (with a possibility to access them all in the Orders section of the store Admin area);

  • the date of account creation and last login date;

  • the language used by this customer when viewing the site (important for stores that use more than one language);

  • customer email and password (the password is not displayed, but a store admin can change it here if required);

  • user access level (Registered Customer or Anonymous Customer), this field may also contain a mention of a related account if this customer has used the same email address as both a guest and a registered buyer, with a possibility for a store admin to merge the related accounts;

  • account status (enabled or disabled) and admin comments on the reasons for account disabling;

  • customer's membership level and membership applications (if any).

If required, a store admin can change the customer's email and password, as well as force the customer to change their password on their next login, enable/disable the account with a comment on the reason for doing so, and assign a membership to this customer or change the customer's membership.

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