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Product Reviews Add-on: Usage with Marketplace
Product Reviews Add-on: Usage with Marketplace

Specifics of using the add-on in X-Cart Marketplace

Written by Anna Verbichenko
Updated this week

You can use the Product Reviews add-on to allow customers to rate products and add product reviews. In addition to that, in X-Cart Marketplace, you can use this add-on to display vendor ratings based on the product ratings of a respective vendor.

Specifically, vendor rating information that is based on products ratings can be found on the vendor page and in the vendor information block on the pages of specific products:

  • Vendor page

  • Product details page

  • Product details page


Further below, you will find more information on the use of Product Reviews with X-Cart Marketplace.

Product Reviews: Marketplace-Specific Configuration

In X-Cart Marketplace, the Product Reviews add-on affects a couple of settings on the Multi-Vendor add-on settings page.

In the Appearance section, the settings that require the attention of the store administrator are as follows:

  • Base vendor rating on: This setting affects how vendor ratings are formed.

    • Detailed categorized rating: The default value. If selected, the rating of each vendor is formed from the star ratings provided by customers evaluating the level of service they got from the vendor from the following viewpoints:

      • whether the item they received is as described;

      • whether the communication with the vendor was problem-free;

      • whether the shipping speed was fast enough.

        If the Multi-Vendor add-on is configured to work in the "Warehouse" mode, vendor shipping speed is not rated because, in this mode, vendors are not responsible for the shipping of items to buyers.

    • Product rating: If selected, the ratings of specific vendors are formed based on the aggregation of ratings given by customers to the products sourced from those vendors.

    The "Detailed categorized rating" feature is available by default in all Marketplace stores. You do not need the Product Reviews add-on to use it: your customers will be able to rate the level of service they have got as soon as their order gets the Delivered status.

    However, the "Product rating" feature relies on the Product Reviews add-on. If you want to base vendor ratings on the ratings of products they sell, you will require the Product Reviews add-on (and, accordingly, you will need to set "Base vendor rating on" to "product rating").

    We recommend using the "detailed categorized rating" option for tangible goods and the "product rating" option - for digital goods.

  • Show vendor rating: This setting determines whether vendor ratings should display on the storefront:

    • on the vendor page;

    • in the vendor information block on the page listing the vendor's products.

    If the setting is ON, ratings are shown; if - OFF, ratings are collected but not displayed on the storefront.

In the Privacy and access section, the settings that need to be adjusted by the store administrator are as follows:

  • Allow vendors to approve, reject and edit product ratings and reviews

  • Allow vendors to reply to product ratings and reviews

Using these settings, the store administrator allows vendor users to access the ratings and reviews given by customers to their products. However, these settings do not allow vendors to edit or delete their vendor ratings. If the store administrator wishes to enable vendors to handle their ratings and reviews by themselves, they must ensure the respective options are enabled.

Product Reviews: Administrator Experience

The store administrator has complete control over the "Product reviews" add-on as a component of their Multi-Vendor store. They can enable/disable this component via the Installed Add-ons section and adjust the add-on settings via the settings pages for the Product Reviews and Multi-Vendor add-ons. See Configuring Product reviews for more details.

The administrator also controls the email notifications about vendor ratings and product reviews and can manage them via the Email Notifications section (Store Setup > Email Notifications). At present, there are three notifications for vendor ratings and product reviews:

  • Request to review purchased products - (Product Reviews add-on)

  • New product review submitted - (Product Reviews add-on)

The administrator can view, edit and delete product reviews and ratings via the Reviews section (Catalog > Reviews):

Product Reviews: Vendor Experience

Vendors with appropriate permissions can view and work with their products' rating information in the section Reviews (Catalog > Reviews):

If necessary, they can filter/search for specific ratings by customer name or date range. They also can approve/reject and export any ratings that customers have provided for their orders.

Related pages:

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