To start using the Abandoned Cart Reminder add-on in your store, do the following:

  1. Ensure that your store meets the add-on system requirements (See System Requirements).
  2. Install the add-on (See Installing Add-ons from X-Cart App Store).
  3. Configure the add-on: set the cut-off time for abandoned carts (the time period after which the add-on should list a customer’s cart as “abandoned”) in the add-on configuration settings (See Configuring the Abandoned Cart Reminder Add-on).

Once the above steps are completed, the add-on is ready to use.

Now your store can keep track of shopping carts that get abandoned and allows you to prepare and send abandoned cart reminders to their owners.

First, you should create some abandoned cart reminders. To create an abandoned cart reminder means to add a message that will be sent to the users who abandoned their cart and to define some essential properties for this message, such as whether it should be sent automatically or manually, whether sending the message should or should not create a discount coupon for the customer, and so on. For full instructions on creating a reminder, see Creating reminders.

To review the carts currently in the abandoned state, use your store’s Abandoned carts list. See more info in Abandoned Cart Management.

To send reminders to the owners of abandoned carts, follow the instructions in Sending Reminders.

To find out about the number of carts and the amount of revenue recaptured using the add-on, view your store’s Cart recovery statistics (See Abandoned Cart Statistics).

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