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Getting Started with Abandoned Cart Reminder
Getting Started with Abandoned Cart Reminder

An overview of the basic steps a store administrator should take to start working with the Abandoned Cart Reminder add-on.

Olga Tereshina avatar
Written by Olga Tereshina
Updated over a week ago

Following are the system requirements for the Abandoned Cart Reminder add-on:

  • An active X-Cart-based online store;

  • A server configured to run scheduled cron tasks (Required if you want the add-on to send abandoned cart reminder e-mails automatically).

  • The installed and enabled Coupons add-on (Required if you intend to send discount coupons with abandoned cart reminder e-mails).

To start using the Abandoned Cart Reminder add-on in your store, do the following:

  1. Configure the add-on: set the cut-off time for abandoned carts (the time after which the add-on should list a customer's cart as "abandoned") in the add-on configuration settings (See Configuring the Abandoned Cart Reminder Add-on).

Once the above steps are completed, the add-on is ready to use.

Now your store can keep track of abandoned shopping carts and allow you to prepare and send abandoned cart reminders to their owners.

First, you should create some abandoned cart reminders. To create an abandoned cart reminder means to add a message that your online store will send to users who left their carts and define some essential properties for this message. You can configure whether to send the message automatically or manually, whether sending the message should or should not create a discount coupon for the customer, etc. For detailed instructions on creating a reminder, see Creating reminders.

To review the carts currently in the abandoned state, use your store's Abandoned carts list. See more info in Abandoned Cart Management.

To send reminders to the owners of abandoned carts, follow the instructions in Sending Reminders.

View your store's cart recovery statistics to determine the number of carts and the revenue recaptured using the add-on (See Abandoned Cart Statistics).

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