The Order Returns add-on supports full and partial returns for customers.
If an order is eligible for return, the customer sees a Return button on the order’s card in My account > Orders.
Clicking it opens the return request form, where the customer selects the item(s) and quantity being returned, picks a reason, and — if the Allow customer to specify desired action setting is enabled — chooses a preferred solution (for example, a replacement, a repair, or credit for a future purchase). A comment can be added if needed.
Once the return request is submitted, the customer sees a success message at the top of the page.
The return request is registered with an Issued status.
Information about the return appears on the order details page.
Email notifications keep the customer updated as you process the request. The final resolution — Completed or Declined — is shown on the order details page and sent by email as well.