The store administrator can adjust the order processing routine steps for digital product orders when configuring the E-goods add-on.
Show only ESD related fulfillment statuses
The setting “Show only ESD related fulfillment statuses” can be used to limit the set of fulfillment statuses that the store should operate.
Due to the specifics of the electronic delivery of such goods to the buyer, any statuses related to packaging, handling, and shipping of an order will not be applicable for e-goods. If all the products in the store catalog are e-goods (no tangible goods that require shipping), the store administrator may consider switching to the E-goods order fulfillment model with just three statuses (New, Delivered, and Will not deliver). More info on X-Cart order statuses can be found in Understanding X-Cart order statuses.
Approve orders before providing access to download
The setting “Approve before providing access to download” can be used by the administrator to specify whether they want to include an additional step into their order processing routine for e-goods so they can review the order before the buyer gets their download link.
If the administrator does not feel they will need to do a manual review of every order containing e-goods, they may choose to disable the option “Approve before providing access to download.” In this case, a buyer who orders a downloadable product will get a download link for it as soon as the order has been paid for (technically, as soon as the order payment status has been set to Paid). The initial order fulfillment status, in this case, will be New. The store administrator will then process the order the usual way, updating the order payment and fulfillment statuses as they require. For example, after completing all work on the order, the store administrator may choose to set the order fulfillment status to Delivered.
On the contrary, if the administrator wants to check into the details of every e-goods order they receive before allowing the buyer to download the product, they will need to enable the option “Approve before providing access to download.” In this case, a buyer who orders a downloadable product will not get the download link right away. The order will be automatically assigned the fulfillment status "Waiting for approve."
When the store administrator gets an order with the fulfillment status "Waiting for approve," they will need to review it and decide whether they want to approve it or not.
The administrator will need to switch the order's fulfillment status to any status other than Will not deliver to approve the order. Provided that the order has been paid for (the order payment status is Paid), this will allow the buyer access to the download link.
If the administrator chooses not to approve the order, they will need to switch the order's fulfillment status to Will not deliver. In this case, the buyer will not get access to the download link.
Manage the status of attachments for customers
In the store’s Admin area, the order details page for orders containing e-goods has a special tab - E-Goods.
The controls available via this tab enable the administrator to check and, if necessary, update the status of the file attached to a digital product.
For example, the administrator can check whether the file is currently available for download. They can also check the number of file download attempts left or the amount of time left till the link expiration.
The administrator can use the buttons provided on the tab.
- The button Block discontinues access to the file for a buyer.
- The button Renew resets the link TTL and available downloads number for the buyer.
The TTL and the downloads count for the link are re-adjusted automatically to the default values specified on the E-Goods add-on settings page; the link is automatically re-sent to the buyer.